Emotional Footprint Awards 2024
Configure, Price, Quote
SoftwareReviews names Tacton CPQ, Salesforce CPQ, DealHub CPQ, servicePath, and Expedite Commerce as Configure, Price, Quote Emotional Footprint Award Winners.
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Configure, Price, Quote
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Tacton Systems AB
Tacton CPQ
Tacton CPQ software, built for manufacturers, makes it’s easier than ever to improve efficiency by automating business processes to deliver fast, error-free quotes and eliminate order errors. Tacton CPQ (Configure, Price, Quote) software accelerates sales and delivers an enhanced customer experience enabling them to buy across all channels.
9.0
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Salesforce.com Inc
Salesforce CPQ
CPQ Salesforce, or Configure, Price, Quote Software by Salesforce is a sales tool for companies to provide accurate pricing with any given product configuration scenario. CPQ applications take into account optional features, customizations, quantities, and discounts, allowing sales reps to quote prices quickly and accurately. Salesforce CPQ gives your sales team easy to use software, available on any device due to it’s cloud based platform. Hosted within the Sales Cloud platform giving you a direct link with your CRM to make the most impactful sales decisions.
8.7
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
DealHub Ltd
DealHub CPQ
DealHub offers the most complete and connected revenue workflow for your organization. Our zero-code, purpose-built platform empowers visionary leaders to connect their teams and processes, execute deals faster, and create predictable pipeline more effectively than ever before. With CPQ, CLM, Billing and Subscription Management software powered by an intuitive Sales Playbook, your team can generate, on the fly, accurate price quotes, accelerate contract negotiations, deliver relevant content and close off bigger deals. You can also centralize buyer/seller communications and deliver everything needed to close deals in a digital DealRoom.
8.4
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Expedite Commerce
Expedite Commerce
Configure. Price. Quote. Make your complex products seem simple. Guided selling and dynamic 3D visualization smooths out the buying process for both online customers and internal users. Seamless Storefront experiences that fully integrates your online customer experience with your sales or call center. Ordering and inventory management experience that are designed to be customer facing, but with the robustness for your back office team. Simplify Billing for subscription, recurring, usage, and one-time charges. Automate bill cycles and get instant feedback for bill cycle processing and revenue recognition.
8.3
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
servicePath
servicePath
servicePath is a configure, price and quote (CPQ) platform that is specifically designed to make complex quotes simple. Quotes that used to take days and involve multiple departments can be done in less than an hour in servicePath. Cut your risk of issuing a bad quote by having all the latest solution configurations and cost elements on one platform. Become more frictionless with servicePath.
8.3
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Other Evaluated Vendors
CloudSense Ltd
CloudSense CPQ
CloudSense CPQ powers all your channels, from self-service and direct sales, to partners and beyond. Maximize growth across your business with one engine and one agile product catalog. CloudSense CPQ automates orders for completion, change and renewal. Simplified integration to downstream systems gives you one place to manage your orders and subscriptions.
8.0
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Oracle
Oracle CPQ
Oracle Configure, Price, Quote (CPQ) guides customers through a step-by-step process of entering a correctly configured and fully detailed purchase order. Once a correctly configured order is entered, the CPQ solution responds with a price quote including all the proper discounts, terms, and conditions for this specific customer. If the customer accepts the quote, it then becomes an order. The solution improves order accuracy, shortens sales cycles, and lowers operational costs. It is the only configure, price, quote solution available today that is designed to connect the front- and back-office.
8.0
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
PROS
PROS Smart CPQ
PROS configure, price, quote software solutions accelerate sales by enabling your team to respond to customer quotes within minutes. Integrate AI-based price optimization science and increase your sales teams’ ability to win the sale on the first quote. With PROS CPQ software solutions, your team can now quickly quote the right products at the right price.
7.8
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Pricefx
Pricefx
The Pricefx Price package provides you with a comprehensive set of price management tools and an AI-powered price optimization solution that enables you to optimize multiple price elements in real-time. Manage your price lists including dynamic ones with automated recalculation based on defined triggers. Create and execute price agreements or discounts and gain full control of all of your price-related campaigns.
7.7
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Xait Inc
XaitCPQ
XaitCPQ captures all of the complex product, pricing, and business rules in one central place for automating and streamlining actions in real time. This allows you to have everything you need at your fingertips to close deals faster, with better collaboration, control and transparency.
7.6
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Conga
Conga CPQ
Close deals faster, increase your bottom line Empower your sellers to quote accurately and spend less time selling, no matter how complex your business becomes. With Conga CPQ, sellers are more efficient, ultimately closing bigger deals at a higher win rate.
7.6
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Experlogix
Experlogix CPQ
Experlogix is a Configure, Price, Quote (CPQ) solution for Microsoft Dynamics, Salesforce and NetSuite. Experlogix provides powerful yet easy-to-implement product configurator technology that allows your sales reps, customers or channel partners to create quotes and orders fast and error-free. Regardless how you sell – with your direct sales team, through resellers or B2B/B2C on the web – Experlogix CPQ and e-Con CPQ (an Experlogix product) simplifies your quote-to-order process to help you sell faster and more accurately.
7.6
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
camos
camos CPQ
The camos CPQ solution provides sales staff with a high-performance cockpit to manage the entire quotation process; from requirement capture, configuration and price calculation to provision of quote and accompanying communication. As a result, individually customised products can be offered as swiftly and reliably as standard products.
7.2
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
Zuora Inc
Zuora CPQ
Zuora CPQ lets you sell and nurture subscriptions without breaking your sales and customer care processes. Subscription businesses today are shifting from configuring a product to configuring a deal. Deals are a mixed bag of different charge models, contract durations, billing frequencies and more. With Zuora CPQ, you can easily guide your sales reps through the most complex deal arrangements, fast.
6.7
CX Score
CX
Score
+73
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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