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LastPass has been busy adding new features and enhancing current ones. Demand is growing developing for tools that address both traditional credential management and emerging risks like shadow IT. This note focuses on LastPass’ new releases, such as passkey advancements and SaaS Identity Security offerings, while also touching on other relevant initiatives.
At Ignite 2025 Microsoft announced several major offerings strengthening its agentic AI platform. The ontology-based IQ layer seems to be the most unexpected innovation from Microsoft.
Three predictions for 2026 are offered for CX technology markets: 1. No new unified CX category will appear; 2. Speed of adoption for AI solutions (especially agentic AI workflows) will remain slow; and 3. Marketing SaaS will continue to be overlooked in CX and that’s a missed opportunity.
In an analyst briefing, Zoho provided updates to Zia's capabilities for finance use cases. Specifically, Zoho emphasized reconciliation, reporting, and proactive insights, with a showcase of its new enterprise billing and spend management products.
Ardoq is moving from being a traditional Enterprise Architecture (EA) modeling tool to an AI-driven platform that focuses on business results and governance. Its roadmap includes automation, knowledge graph-based reasoning, and compliance features to help organizations manage both AI adoption and EA practices. CIOs and CTOs should review these enhancements in the context of modernization, regulatory compliance, and operational efficiency.
CLDigital’s Business Continuity Management (BCM) software – CLDigital 360 (also known as CL360) – is among the leaders in this market (see our BCM Software Reviews category). Their BCM solution is part of their overall GRC suite built on a low-code/no-code platform which simplifies customization, and they have added AI functionality to further streamline BCM and GRC work.
Three predictions for 2026 are offered for CX technology markets: 1. No new unified CX category will appear; 2. Speed of adoption for AI solutions (especially agentic AI workflows) will remain slow; and 3. Marketing SaaS will continue to be overlooked in CX and that’s a missed opportunity.
ServiceNow is redefining enterprise workflows with Work AI, Raptor DB, and autonomous deployment – streamlining IT, CRM, and onboarding to deliver measurable ROI, unified governance, and faster time-to-value across the entire organization.
Observability is no longer just an IT concern; it’s a strategic business necessity. Forward-thinking organizations now use observability to monitor, analyze, and anticipate critical aspects of their operations, from sales and supply chains to customer journeys. By correlating data using AI, businesses can identify bottlenecks, predict potential issues, and drive better outcomes.
At Ignite 2025 Microsoft announced several major offerings strengthening its agentic AI platform. The ontology-based IQ layer seems to be the most unexpected innovation from Microsoft.
Adobe’s generative AI tools help enterprises overcome Black Friday content bottlenecks by automating high-volume tasks like video reframing, localization, and personalization. With solutions built for creatives, marketing, and IT, Adobe enables faster campaign readiness, stronger brand consistency, and scalable content production at enterprise speed.
NeuralTrust helps organizations secure the new attack surface created by AI. It combines a Generative Application Firewall (GAF) and agent security controls to protect enterprise AI systems from manipulation, data leaks, and emerging AI-driven threats.
Finastra launches securities financing transaction regulation (SFTR) support ahead of the European Union’s April 11, 2020 deadline.
Three global banks launched a blockchain-based platform to bring the promise of open ledgers and contracts to the loan management market.
Wolters Kluwer suffers security breach after poor security management.
In an analyst briefing, Zoho provided updates to Zia's capabilities for finance use cases. Specifically, Zoho emphasized reconciliation, reporting, and proactive insights, with a showcase of its new enterprise billing and spend management products.
POS system purchases are being driven by ease of integration. Identified as having the most satisfying of all POS systems when it comes to integration, Restaurant Manager displays that it understands the needs of restaurant operators.
As pick-up/takeout has been the only operating option for restaurants for the last few months, Silverware’s release of its “In-Seat Contactless Platform” will assist COVID-19 “new normal” restaurants to deploy mobile-first, phone-to-table contactless features that were once a convenience but are now features of necessity.
Three predictions for 2026 are offered for CX technology markets: 1. No new unified CX category will appear; 2. Speed of adoption for AI solutions (especially agentic AI workflows) will remain slow; and 3. Marketing SaaS will continue to be overlooked in CX and that’s a missed opportunity.
Amazon Connect emerged as a significant beneficiary to product announcements at AWS’s re:Invent 2025 conference. However, the solution’s architecture still straddles CCaaS and CPaaS, creating both strategic advantages and operational limitations for enterprises reviewing contact center software.
Zoho’s October 2025 analyst briefing by Raju Vegesna, Zoho’s Chief Evangelist introduced new AI-powered advanced security, automation, and workflow agents. These updates have been built into the platform that Zoho customers already use and have been designed to target real, everyday business problems users experience.
Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.
So you’ve gone Agile. You do daily scrums, retrospectives, and all the “right” Agile ceremonies. But still your organization isn’t quite convinced. It is now critical to balance the drivers and goals of both Agile and traditional thinking in order to achieve organizational success.
When trying to implement Agile as a defined process, Scrum turned BAs or other roles into order takers with the title “product owner.” This undermines the entire value proposition of product management.
As budgets receive increased scrutiny, technology leaders are looking for ways to unlock efficiencies and capabilities within their organizations. The Conga Connect conference underscored this reality, with conversations about the evolution of revenue lifecycle management (RLM) and the essential need for discovering hidden value, connecting disparate systems and teams, and increasing innovation.
Vijay Sundaram, Chief Strategy Officer at Zoho, describes a major release of new apps and services focused on enabling hybrid work.
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
Ardoq is moving from being a traditional Enterprise Architecture (EA) modeling tool to an AI-driven platform that focuses on business results and governance. Its roadmap includes automation, knowledge graph-based reasoning, and compliance features to help organizations manage both AI adoption and EA practices. CIOs and CTOs should review these enhancements in the context of modernization, regulatory compliance, and operational efficiency.
CluedIn is one of the few graph-based MDM tools boasting quick and flexible deployment, complex relationship management, and unstructured data processing. It is deeply integrated with the Microsoft Azure ecosystem, including MS Purview, Entra, and Azure OpenAI.
Solidatus is transforming from a platform focused on lineage-first metadata into an advanced tool powered by agentic AI. Its bi-temporal graph structure, semantic modeling capabilities, and built-in AI assistant make Solidatus well-suited for tackling complex governance and data quality challenges in regulated sectors.
Student retention, already a major concern at higher education institutions, is an even greater concern as students are unable to learn in person and on campus.
Some major LMS conference cancellations or online alternatives have been announced in an attempt to limit the spread of COVID-19, though not all have canceled.
As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.
In an analyst briefing, Zoho provided updates to Zia's capabilities for finance use cases. Specifically, Zoho emphasized reconciliation, reporting, and proactive insights, with a showcase of its new enterprise billing and spend management products.
Unit4 is an ERP built for purpose-driven organizations. With strengths in grant management, fund accounting, project-based staffing, and regulatory compliance, it delivers a modular, people-centric platform that helps nonprofits, governments, educational institutions, and professional services firms manage complexity.
ServiceNow is redefining enterprise workflows with Work AI, Raptor DB, and autonomous deployment – streamlining IT, CRM, and onboarding to deliver measurable ROI, unified governance, and faster time-to-value across the entire organization.
As budgets receive increased scrutiny, technology leaders are looking for ways to unlock efficiencies and capabilities within their organizations. The Conga Connect conference underscored this reality, with conversations about the evolution of revenue lifecycle management (RLM) and the essential need for discovering hidden value, connecting disparate systems and teams, and increasing innovation.
When leasing IT equipment, the lessor (the company providing the equipment) has one main obligation. However, most leases overlook this critical aspect completely, exposing the lessee (the organization leasing the equipment) to unnecessary risk.
If you want to lease IT equipment, you have many options with regard to potential lessors (the leasing companies). In fact, some manufacturers lease equipment directly to their customers … or do they?
We examine Verkada's history, market position, and core offerings, providing an expert’s perspective informed by three decades of security architecture experience.
IDeaS’ G3 revenue management solution will be highly sought after by properties looking to leverage data to make informed pricing decisions.
Bosch’s release of its INTEOX camera solution moves beyond the legacy “closed circuit” model of surveillance infrastructure to a Camera-as-a-Platform (CaaP) approach, enabling third-party apps at the surveillance perimeter edge to create innovative video-based business solutions and decisions.
As the COVID-19 pandemic continues to evolve, healthcare organizations are looking for ways to expand digital patient care options. Patient management systems like Experian’s eCare NEXT help providers connect new digital clinical workflows to established workflows and revenue cycles.
In an analyst briefing, Zoho provided updates to Zia's capabilities for finance use cases. Specifically, Zoho emphasized reconciliation, reporting, and proactive insights, with a showcase of its new enterprise billing and spend management products.
UKG, a leader in HR management systems, has introduced their Workforce Operating Platform. This platform unifies human capital management, workforce management, and payroll, coupled with its Bryte AI technology. The Workforce Operating Platform aims to help retail, manufacturing, and healthcare institutions manage complexity while simplifying and streamlining processes for frontline workers.
Zoho’s October 2025 analyst briefing by Raju Vegesna, Zoho’s Chief Evangelist introduced new AI-powered advanced security, automation, and workflow agents. These updates have been built into the platform that Zoho customers already use and have been designed to target real, everyday business problems users experience.
As organizations look to expand their AI capabilities, platform providers will likely present options as more companies like AMD and Broadcom develop competitive chips.
When vendors address investors through securities analyst meetings, they generally provide market insights and pragmatic guidance on their place in the market. HPE’s annual securities analyst meeting on October 15, 2025, was no exception as it addressed the securities market for the first time since closing the Juniper Networks acquisition in July 2025.
Platform9 provides a compelling alternative for private cloud users looking to migrate away from the VMware platform.
CLDigital’s Business Continuity Management (BCM) software – CLDigital 360 (also known as CL360) – is among the leaders in this market (see our BCM Software Reviews category). Their BCM solution is part of their overall GRC suite built on a low-code/no-code platform which simplifies customization, and they have added AI functionality to further streamline BCM and GRC work.
ServiceNow is redefining enterprise workflows with Work AI, Raptor DB, and autonomous deployment – streamlining IT, CRM, and onboarding to deliver measurable ROI, unified governance, and faster time-to-value across the entire organization.
During a recent briefing (October 2025) Red Hat and Cisco introduced a jointly developed, enterprise-grade AI platform that enables organizations to run generative and agentic AI securely across hybrid environments – on-prem, cloud, and edge – using open-source models and hardware-agnostic infrastructure.
LastPass has been busy adding new features and enhancing current ones. Demand is growing developing for tools that address both traditional credential management and emerging risks like shadow IT. This note focuses on LastPass’ new releases, such as passkey advancements and SaaS Identity Security offerings, while also touching on other relevant initiatives.
When vendors address investors through securities analyst meetings, they generally provide market insights and pragmatic guidance on their place in the market. HPE’s annual securities analyst meeting on October 15, 2025, was no exception as it addressed the securities market for the first time since closing the Juniper Networks acquisition in July 2025.
On July 1, 2025, Arista Networks announced the acquisition of VeloCloud from Broadcom, rounding out its enterprise campus/branch networking suite. One of the leading SD-WAN solutions, with reportedly over 20,000 enterprise customers worldwide, VeloCloud gives Arista a new entry path into the enterprise market.
Clio, a leading global legal technology company based in Canada, has completed a $1 billion acquisition of vLex, a global legal intelligence platform. Simultaneously, Clio raised $500 million in Series G funding, bringing its valuation to $5 billion. This is considered one of the most significant transactions in legal tech history.
LexisNexis has embedded its Protégé AI assistant into CounselLink+, enabling in-house legal teams to automate matter and invoice summarization, visualize spend and workload data, and access embedded legal content. The platform now combines AI efficiency, contract-to-matter linking, and deep integration with the LexisNexis ecosystem to streamline legal operations and support data-driven decision-making.
Three predictions for 2026 are offered for CX technology markets: 1. No new unified CX category will appear; 2. Speed of adoption for AI solutions (especially agentic AI workflows) will remain slow; and 3. Marketing SaaS will continue to be overlooked in CX and that’s a missed opportunity.
Klaviyo is positioning itself as the go-to CRM for B2C retailers, helping brands deliver a seamless customer experience from start to finish. Its technology bridges in-store and digital interactions, creating a unified full-stack platform that connects customer data across marketing and service, providing a real-time view of the customer.
Adobe’s generative AI tools help enterprises overcome Black Friday content bottlenecks by automating high-volume tasks like video reframing, localization, and personalization. With solutions built for creatives, marketing, and IT, Adobe enables faster campaign readiness, stronger brand consistency, and scalable content production at enterprise speed.
ServiceNow is redefining enterprise workflows with Work AI, Raptor DB, and autonomous deployment – streamlining IT, CRM, and onboarding to deliver measurable ROI, unified governance, and faster time-to-value across the entire organization.
5G networks are the next generation of mobile phone service delivered at higher frequencies that requires shorter distance between “backpack” sized cell sites. Municipalities are challenged when negotiating with carriers regarding the installation of these small cell sites due to the Federal Communication Commission’s (FCC) 5G Order on Small Cell Siting.
Visually presenting data assists the public understanding of complex issues. Using GIS mapping tools is an effective way of layering data from various source for quantitative analysis.
CLDigital’s Business Continuity Management (BCM) software – CLDigital 360 (also known as CL360) – is among the leaders in this market (see our BCM Software Reviews category). Their BCM solution is part of their overall GRC suite built on a low-code/no-code platform which simplifies customization, and they have added AI functionality to further streamline BCM and GRC work.
ServiceNow is redefining enterprise workflows with Work AI, Raptor DB, and autonomous deployment – streamlining IT, CRM, and onboarding to deliver measurable ROI, unified governance, and faster time-to-value across the entire organization.
In our email security SoftwareReviews quadrant, IRONSCALES stands out as a leader with its integrated cloud email security (ICES) solution, now often called integrated cloud workspace security (ICWS).
ServiceNow is redefining enterprise workflows with Work AI, Raptor DB, and autonomous deployment – streamlining IT, CRM, and onboarding to deliver measurable ROI, unified governance, and faster time-to-value across the entire organization.
Zoho’s #SMZ25 conference in San Antonio in September 2025 served as a platform for deep dives into the company’s core strategy, offering insights beyond product launches. My discussion with Raju Vegesna, the company’s chief evangelist, revealed a long-term, deliberate approach to business software. The conversation touched upon Zoho’s product-led growth, its distinctive dual focus on small business and enterprise, and its competitive stance against much larger players.
Zoho Corporation, known for its self-funded and expansive business software suite, used its small business event #SMZ25 in San Antonio on September 3, 2025, as a platform to outline a new direction aimed at sole proprietors. The centerpiece of the announcements was Zoho Solo, a single application pitched as a low-cost, all-in-one entry point into the larger Zoho ecosystem. The company presented Solo as a way for micro-businesses to get started quickly while remaining on a path to scale into the broader Zoho offering.
At Ignite 2025 Microsoft announced several major offerings strengthening its agentic AI platform. The ontology-based IQ layer seems to be the most unexpected innovation from Microsoft.
Three predictions for 2026 are offered for CX technology markets: 1. No new unified CX category will appear; 2. Speed of adoption for AI solutions (especially agentic AI workflows) will remain slow; and 3. Marketing SaaS will continue to be overlooked in CX and that’s a missed opportunity.
This technology note evaluates Salesforce’s Agentforce 360 launch, asking: Has the Salesforce platform changed beneath the marketing? What market dynamics have compelled Salesforce to adopt this agentic framing? And how should CIOs and CX leaders interpret Salesforce’s product trajectory?
JDA’s Workforce Management and Warehouse Labor Management software functions are now offered in an integrated manner to drive productivity gains in the warehouse.
Many people are challenged by the economic constraints of car ownership. Rising vehicle prices, registration fees, automobile insurance, ongoing maintenance, fuel, and parking fees can bleed people dry. In response, technology companies are developing innovative ways to offset the costs.
A powerful combination of supply chain visibility and global trade management is now available through E2open and its acquisition of Amber Road software.
Finastra launches securities financing transaction regulation (SFTR) support ahead of the European Union’s April 11, 2020 deadline.
Three global banks launched a blockchain-based platform to bring the promise of open ledgers and contracts to the loan management market.
Wolters Kluwer suffers security breach after poor security management.
Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.
So you’ve gone Agile. You do daily scrums, retrospectives, and all the “right” Agile ceremonies. But still your organization isn’t quite convinced. It is now critical to balance the drivers and goals of both Agile and traditional thinking in order to achieve organizational success.
When trying to implement Agile as a defined process, Scrum turned BAs or other roles into order takers with the title “product owner.” This undermines the entire value proposition of product management.
We examine Verkada's history, market position, and core offerings, providing an expert’s perspective informed by three decades of security architecture experience.
IDeaS’ G3 revenue management solution will be highly sought after by properties looking to leverage data to make informed pricing decisions.
Bosch’s release of its INTEOX camera solution moves beyond the legacy “closed circuit” model of surveillance infrastructure to a Camera-as-a-Platform (CaaP) approach, enabling third-party apps at the surveillance perimeter edge to create innovative video-based business solutions and decisions.
As the COVID-19 pandemic continues to evolve, healthcare organizations are looking for ways to expand digital patient care options. Patient management systems like Experian’s eCare NEXT help providers connect new digital clinical workflows to established workflows and revenue cycles.
Student retention, already a major concern at higher education institutions, is an even greater concern as students are unable to learn in person and on campus.
Some major LMS conference cancellations or online alternatives have been announced in an attempt to limit the spread of COVID-19, though not all have canceled.
As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.
Clio, a leading global legal technology company based in Canada, has completed a $1 billion acquisition of vLex, a global legal intelligence platform. Simultaneously, Clio raised $500 million in Series G funding, bringing its valuation to $5 billion. This is considered one of the most significant transactions in legal tech history.
JDA’s Workforce Management and Warehouse Labor Management software functions are now offered in an integrated manner to drive productivity gains in the warehouse.
A powerful combination of supply chain visibility and global trade management is now available through E2open and its acquisition of Amber Road software.
SAP and Uber Freight are taking on a joint venture to integrate Uber Freight into SAP Logistics Business Network. The goal is to simplify load management and execution by enabling customers to leverage transportation rates from the Uber Freight network of reliable drivers. As a positive “side effect,” better utilization of unused trucks can make a positive impact on environment. For those looking for a convincing reason to go with one supply chain management system or ERP vendor over the other, this might be it.
Visually presenting data assists the public understanding of complex issues. Using GIS mapping tools is an effective way of layering data from various source for quantitative analysis.
Esri made several big announcements at its Developer Summit in Palm Springs, CA, in March 2019. ArcGIS for Developers is a suite of developer tools and resources specifically for the creation of web-based and native applications.
Esri recently hosted the sixth annual Public Sector CIO Summit. Key topics included the role of emerging technology, emerging trends like location intelligence and smart cities, and the need to create “wins” to demonstrate IT’s value.
In an analyst briefing, Zoho provided updates to Zia's capabilities for finance use cases. Specifically, Zoho emphasized reconciliation, reporting, and proactive insights, with a showcase of its new enterprise billing and spend management products.
POS system purchases are being driven by ease of integration. Identified as having the most satisfying of all POS systems when it comes to integration, Restaurant Manager displays that it understands the needs of restaurant operators.
As pick-up/takeout has been the only operating option for restaurants for the last few months, Silverware’s release of its “In-Seat Contactless Platform” will assist COVID-19 “new normal” restaurants to deploy mobile-first, phone-to-table contactless features that were once a convenience but are now features of necessity.
Many people are challenged by the economic constraints of car ownership. Rising vehicle prices, registration fees, automobile insurance, ongoing maintenance, fuel, and parking fees can bleed people dry. In response, technology companies are developing innovative ways to offset the costs.
