Tired of agent burnout and low customer satisfaction scores. Discover how AI is driving the fourth revolution in customer service and explore the top vendors to consider in your evaluation.

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from other vendors lies.

Transparency, explainability, and trust are pressing topics in AI/ML today. While much has been written about why these are important and what organizations should do, no tools to help implement these principles have existed – until now.

Recently I attended the inaugural Emotion AI conference, organized by Seth Grimes, a leading analyst and business consultant in the areas of natural language processing, text analytics, sentiment analysis, and their business applications. So, what is emotion AI, why is it relevant, and what do you need to know about it?

SortSpoke’s novel approach to machine learning answers a longstanding problem in financial services – how to efficiently extract critical data from inbound, unstructured documents at 100% data quality.

Amazon is offering its cashierless store technology to other retailers. The technology known as “Just Walk Out” eliminates checkout lines, offering an “effortless” shopping experience and shifting store associates to “more valuable activities”.

As the COVID-19 pandemic is shutting down whole countries, a few of you may be wondering whether AI can help create a vaccine for the virus responsible. After all, AI is magic, right?

Alphabet is facing backlash from its shareholders over its approach to digital privacy, reports the Financial Times. And not for the first time. This time, however, things will need to change.

The EU plans to invest €6 billion to build a single European data space, reports EURACTIV. The envisioned space will house personal, business, and “high-quality industrial data” and create the infrastructure for data sharing and use across businesses and nations.

“Facebook quietly acquired another UK AI startup and almost no one noticed,” reported TechCrunch on February 10. We looked into why.

In a landmark ruling, a Dutch court has ordered an immediate halt to the government’s use of an automated system for detection of welfare fraud.

Databricks, a data processing and analytics platform with a strong focus on AI and ML, has partnered with Immuta to deliver automated end-to-end data governance for AI, data science, and ML projects.

CognitiveScale has been named one of the 50 Smartest Companies of the Year 2019 by The Silicon Review. The recognition is for “transforming customer engagement and lifetime value with Artificial Intelligence.”

Facebook agreed to pay $550 million to settle a class action lawsuit with a group of users in Illinois over its use of facial recognition technology (FRT) to tag individuals in photographs, reports the BBC.

AI has been making headlines in healthcare for some time, and the current outbreak of the coronavirus in Wuhan, China, (with cases now in other parts of the world) – or, more specifically, the early warning of the outbreak – is another example.

SAS is creating a new agricultural technology business unit and has partnered with the North Carolina Plant Sciences Initiative to help next-generation farmers and agribusiness leaders harness artificial intelligence to transform agriculture and feed the world.

I recently had an opportunity to speak with a KPMG partner in the Canadian risk consulting practice and with the head of data science for Canada about several things, including KPMG Ignite. This is what I learned.

Google founders Larry Page and Sergey Brin are stepping down as CEO and President of Alphabet, respectively. Google CEO Sundar Pichai will take over as Alphabet’s CEO. Both Page and Brin will remain actively involved as board members, shareholders, and cofounders.

We recently covered Google’s lackadaisical approach to data privacy in the context of its partnership with Ascension, a US healthcare giant. Last month, Google was under fire again, along with Facebook, from Amnesty International.

Last week, Google’s CEO, Sundar Pichai, called for new AI regulations. The next day, IBM called for rules to eliminate AI biases that can discriminate against consumers, citizens, and employees based on their gender, age, and ethnicity.