Sales & Service

October 25, 2024 Zoho and NVIDIA Join Forces to Enhance AI With Tailored, Efficient Models

Zoho Corporation has announced a strategic partnership with NVIDIA to leverage the NVIDIA AI accelerated computing platform, including NVIDIA NeMo, for the development and deployment of advanced AI models within Zoho's SaaS applications. This collaboration aims to enhance AI capabilities for Zoho's extensive customer base of over 700,000 businesses worldwide.

September 25, 2024 The 4th Revolution in Customer Experience & AI

Tired of agent burnout and low customer satisfaction scores. Discover how AI is driving the fourth revolution in customer service and explore the top vendors to consider in your evaluation.

August 20, 2024 Is NICE Enlighten AI the Kiss of Death for Traditional Call Centers?

Discover how NICE Enlighten AI is transforming call centers. Say goodbye to traditional call centers and hello to the future of enterprise customer experience.

June 14, 2024 Amazon Q Turns Citizen Developers Into James Bond

Amazon Q promises to be your coding assistant and provide a new path for "citizen developer" employees that want to craft their own apps to automate tasks in their workflow.

June 03, 2024 Amazon Bedrock Takes the Pain out of AI Agent Orchestration – Mostly

Amazon has been updating Bedrock with access to new LLMs, evaluation features, and customization capabilities, and the result offers a lot of value to organizations that want to get started on working with LLM capabilities in their applications and move quickly.

October 17, 2023 Generative AI in the Enterprise Contact Center – Use Cases, ROI, and Preparation

Contact center as a service (CCaaS) enterprise providers are steamrollering ahead with embedding generative AI functionality in their platforms – whether organizations are prepared for it or not. In this post, I explore a positive outlook for how generative AI can be used to enhance organizations' customer experience capabilities while generating ROI. This includes: 1. Listing the major use cases for generative AI in the contact center. 2. Discussing how we might calculate ROI from utilizing generative AI in the contact center. 3. Considering what organizations can do to prepare for CCaaS vendors’ release of generative AI functionality.

April 15, 2020 ServiceNow’s Orlando Release Focuses on AI With Now Intelligence

ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital transformation space.

February 06, 2020 NHS Digital and Ubisend Bring Boring Documents to Life With Chatbots

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

February 06, 2020 Ubisend Helps Ombudsman Services Triage Questions With a Chatbot

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

August 15, 2019 Be Wary of Adopting a Virtual Assistant in Your Business Environment

Siri, Google, Cortana, and Alexa are always listening. This isn’t news. However, workers at Apple have access and have been reportedly listening in on more private moments which could include confidential medical or legal information.