Zuora CPQ Logo
Zuora CPQ Logo
Zuora Inc

Zuora CPQ

6.4 /10
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Zuora CPQ
6.4 /10

What is Zuora CPQ?

Zuora CPQ lets you sell and nurture subscriptions without breaking your sales and customer care processes. Subscription businesses today are shifting from configuring a product to configuring a deal. Deals are a mixed bag of different charge models, contract durations, billing frequencies and more. With Zuora CPQ, you can easily guide your sales reps through the most complex deal arrangements, fast.

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Awards & Recognition

Zuora CPQ won the following awards in the Configure, Price, Quote category

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Zuora CPQ Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zuora CPQ.

76 Likeliness to Recommend

94 Plan to Renew

62 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zuora CPQ?

14% Negative
13% Neutral
73% Positive

Pros

  • Altruistic
  • Respectful
  • Effective Service
  • Performance Enhancing

Cons

  • Under Delivered
  • Less Friendly Negotiation

Feature Ratings

Average 70

Renewal Management

76

Rules Engine

74

Multi Currency

74

Catalog Management

74

Visual Configuration

73

Product and Service Configuration

72

Reporting and Analytics

72

Guided Selling

71

Quote Development and Administration

69

Application Integration

68

Discounting Management

67

Vendor Capability Ratings

Average 66

Ease of Implementation

73

Availability and Quality of Training

71

Business Value Created

70

Quality of Features

70

Product Strategy and Rate of Improvement

68

Breadth of Features

67

Ease of Customization

65

Usability and Intuitiveness

65

Ease of IT Administration

63

Ease of Data Integration

61

Vendor Support

58

Zuora CPQ Reviews

Anand M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Definitely recommend in spite of being expensive.

Likeliness to Recommend

9 /10

What differentiates Zuora CPQ from other similar products?

Provides excellent multi-currency support.

What is your favorite aspect of this product?

Excellent integration with Salesforce

What do you dislike most about this product?

Creating invoice and quoting templates can be tiresome

What recommendations would you give to someone considering this product?

Great product, but may need some custom work to move journal entries to your financial system.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Includes Product Enhancements

Affan K.

  • Role: Finance
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jul 2024

Zuora CPQ is best accounting/ billing tool for SMB

Likeliness to Recommend

8 /10

What differentiates Zuora CPQ from other similar products?

1) Zuora CPQ is cheaper to it’s competitors like Salesforce CPQ. 2) Zuora CPQ is best accounting service tool for SMB market. 3) Zuora CPQ have reporting and analytics abilities like time dilation revenue report & payment’s report.

What is your favorite aspect of this product?

1) Easy to use and a friendly UI 2) Based on cloud which make it faster 3) Easy end user setup & new SKU’s setup. 4) As an accountant zuora has always been an upgrading knowledge basis tool for extra activities like automation of ledgers and reporting.

What do you dislike most about this product?

1) Zuora CPQ is not a complete ERP, in end business system team export tue data to the main ERP at month end. 2) Currently there innovation has limited & the integration capabilities are still very less. 3) If there is some mismatch, reconciliation can take days to fix.

What recommendations would you give to someone considering this product?

Just go for the accounting/ billing service tool if your product line is 2 or 3 product.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Raj S.

  • Role: Finance
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jul 2024

ZUORA a must go to for SMB Organisation

Likeliness to Recommend

7 /10

What differentiates Zuora CPQ from other similar products?

ZUORA CPQ or Zuora Billing is a go to tool for setting up invoicing for 2-3 products. In past we also used Salesforce CPQ, but due to higher cost maintenance we decided to switch over to Zuora. Not only billing, Zuora helps you with analytical features as well.

What is your favorite aspect of this product?

Awesome reporting and Dashboard practice for Vendor and End user management. Reporting also for the revenue side with time dilation concept. Ease of setup for end user clients for particular product. Smooth UI and easy to navigate

What do you dislike most about this product?

Zuora CPQ is not an ERP, I as an analyst have to export data of all posted invoices to or main ERP goes by name Business Central via Microsoft. To extract data, you need to learn Data query editor. even though it based on concept of SQL language but it is still different Zuora lacks ecosystem and integration capabilities compared to it’s competitors like Salesforce

What recommendations would you give to someone considering this product?

It should be your must go to tool if your business is small-medium level based. Zuora also knows for their frequent updates, hence there is high degree of trust.

Pros

  • Reliable
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

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