Emotional Footprint Awards 2024
Remote Support
SoftwareReviews names as Remote Support Emotional Footprint Award Winners.
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Remote Support
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Other Evaluated Vendors
AnyDesk
AnyDesk
AnyDesk is remote access software that helps you to improve efficiency by optimising your workflows.AnyDesk’s high-performance Remote Desktop Software enables latency-free Desktop Sharing, stable Remote Control and fast and secure data transmission between devices.
9.2
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
TeamViewer
TeamViewer Remote
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
9.0
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
ConnectWise
ConnectWise Control
ConnectWise Control offers Remote Desktop Support to deliver direct and fast service to customers. It allows you to manage desktops, mobile devices, and more on demand with ConnectWise Control Support anywhere and anytime from any device.
8.9
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Zoho
Zoho Assist
Zoho Assist is enterprise-grade Remote Support Software that empowers businesses across the globe with secure cloud-based remote support and remote access software. Zoho Assists establishes secure web-based, on-demand connections with remote PCs, laptops, mobile devices, and servers.
8.6
CX Score
CX
Score
+100
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
NinjaOne
NinjaOne
NinjaOne (formerly NinjaRMM) is the leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
8.3
CX Score
CX
Score
+100
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Kaseya Limited
Kaseya VSA
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.
8.3
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Cisco Systems
Cisco Webex Support
Cisco Webex Support is a dynamic platform for remote technical support. It provides real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs.
8.3
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
RealVNC Ltd
VNC Connect
VNC Connect is a secure remote access software that securely accesses and manages any device, from anywhere. With high-quality remote access, VNC Connect allows you to securely access and operate your devices with a connection so responsive it feels like you’re sitting right in front of them. VNC Connect is fully configurable out of the box. Granular control over your setup means you can customize it to meet your specific needs and use cases.
8.2
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Remotetopc
RemoteToPC
RemoteToPC is a a remote PC access solution for everyone. With Remote PC Access, you can access your office PC from home or provide remote support and remote IT management. RemoteToPC created remote access software with advanced user management features for Enterprise and IT support customers. Remote work tools include advanced features like: remote-printing, multi-to-multi pop-out screens, drag-&-drop file copy, chat.
8.1
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
NetSupport Inc
NetSupport Manager
NetSupport Manager continues to deliver the very latest in remote access, PC support and desktop management capabilities. From a desktop, laptop, tablet or smartphone, monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.
7.4
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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