ConnectWise Screen Connect Logo Award Winner Product Badge
ConnectWise Screen Connect Logo Award Winner Product Badge
ConnectWise

ConnectWise Screen Connect

8.7 /10
Category
ConnectWise Screen Connect
8.7 /10

What is ConnectWise Screen Connect?

Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.

Company Details


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Awards & Recognition

ConnectWise Screen Connect won the following awards in the Remote Support category

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ConnectWise Screen Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ConnectWise Screen Connect.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ConnectWise Screen Connect?

0% Negative
8% Neutral
92% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing
  • Unique Features

Feature Ratings

Average 90

Remote Control

95

Remote Support

93

Attended and Unattended Remote Access

91

Role-Based Access Controls

86

Real User Monitoring

85

Discovery

85

Web & Desktop Conferencing

83

Intelligence Reports

81

Audit Management

81

Augmented Reality Remote Assistance

81

Vendor Capability Ratings

Average 86

Business Value Created

90

Quality of Features

89

Usability and Intuitiveness

88

Vendor Support

88

Breadth of Features

87

Ease of IT Administration

87

Ease of Data Integration

87

Ease of Implementation

85

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

84

Ease of Customization

80

ConnectWise Screen Connect Reviews

Muhammad M.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Robust tool, needs enhanced collaboration features

Likeliness to Recommend

8 /10

What differentiates ConnectWise Screen Connect from other similar products?

ConnectWise ScreenConnect is distinguished by its flexibility, customization, and cross-platform compatibility, catering to both small teams and large enterprises. Unlike many competitors, it allows extensive branding, letting companies personalize the interface to align with their brand. The software integrates well with ConnectWise and third-party tools, enhancing IT workflows. With robust security features, such as role-based access and session auditing, ScreenConnect is an ideal, secure, and scalable remote support solution.

What is your favorite aspect of this product?

My favorite aspect of ConnectWise ScreenConnect is its flexibility and customization options, which make it adaptable to a wide range of business needs. The software allows extensive branding adjustments, so companies can provide a seamless, on-brand experience to clients. Its robust integration capabilities with ConnectWise’s suite and third-party tools make it easy to embed within larger IT workflows, improving efficiency. The security features, like role-based access and session auditing, also stand out, offering peace of mind for managing remote sessions safely. This combination makes it a versatile, dependable tool for remote support.

What do you dislike most about this product?

What I find most challenging about ConnectWise ScreenConnect is the limited collaboration features, which can hinder complex troubleshooting that requires input from multiple technicians. While it's possible for multiple users to join a session, the permissions and roles are not as flexible or clear as they could be, limiting collaborative effectiveness. Additionally, the mobile experience could use improvement for smoother remote access on-the-go, and advanced reporting capabilities are somewhat limited, making it harder to track team performance and session metrics in-depth.

What recommendations would you give to someone considering this product?

For anyone considering ConnectWise ScreenConnect, I’d recommend first evaluating your team’s specific needs for remote support. This tool excels in flexibility, security, and customization, so if you need a secure, scalable, and brand-customizable solution, it’s a strong choice. However, if collaboration among multiple technicians or advanced reporting is essential for your team, you may want to explore add-ons or integrations to fill these gaps. Also, be prepared to spend some time setting up branding and workflows to get the most out of its customization capabilities.

Pros

  • Unique Features
  • Includes Product Enhancements
  • Reliable
  • Performance Enhancing

Akachukwu U.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Good Product but can be better

Likeliness to Recommend

8 /10

What differentiates ConnectWise Screen Connect from other similar products?

The technical approach of using agents to deploying connectwise to user computers is very secure; the security infrastructure is very good.

What is your favorite aspect of this product?

Ability to take control of the remote user without needing permission.

What do you dislike most about this product?

It can get very slow and lags a lot during a remote session.

What recommendations would you give to someone considering this product?

If you have a large organization, this is a good way to track and support users across the network.

Pros

  • Helps Innovate
  • Trustworthy
  • Saves Time
  • Client Friendly Policies

Cons

  • Under Delivered

Sergio N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Simply the best remote tool in the market

Likeliness to Recommend

9 /10

What differentiates ConnectWise Screen Connect from other similar products?

It's fast, stable

What is your favorite aspect of this product?

Very easy to connect to hundreds of endpoints

What do you dislike most about this product?

Nothing, it's perfect

What recommendations would you give to someone considering this product?

Is the best option in the market

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Fair
  • Vendor's Interest First
  • Less Generous

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