What is ConnectWise Screen Connect?
Remote Support Software to deliver direct and fast service to customers manage desktops, mobile devices, and more on demand with ConnectWise ScreenConnect™ Support. Full, attended remote control capabilities that allow technicians to deliver direct and fast service to customers, anytime and anywhere, right from their device. They can swoop in to provide help desk-style services, including break/fix services, on the spot and on the fly, expediting ticket resolution and getting customers back to work faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
1
Since last award
100 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ConnectWise Screen Connect?
Pros
- Enables Productivity
- Helps Innovate
- Performance Enhancing
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Attended and Unattended Remote Access
Role-Based Access Controls
Real User Monitoring
Discovery
Web & Desktop Conferencing
Intelligence Reports
Audit Management
Augmented Reality Remote Assistance
Vendor Capability Ratings
Business Value Created
Quality of Features
Usability and Intuitiveness
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
ConnectWise Screen Connect Reviews
Muhammad M.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Oct 2024
Robust tool, needs enhanced collaboration features
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
ConnectWise ScreenConnect is distinguished by its flexibility, customization, and cross-platform compatibility, catering to both small teams and large enterprises. Unlike many competitors, it allows extensive branding, letting companies personalize the interface to align with their brand. The software integrates well with ConnectWise and third-party tools, enhancing IT workflows. With robust security features, such as role-based access and session auditing, ScreenConnect is an ideal, secure, and scalable remote support solution.
What is your favorite aspect of this product?
My favorite aspect of ConnectWise ScreenConnect is its flexibility and customization options, which make it adaptable to a wide range of business needs. The software allows extensive branding adjustments, so companies can provide a seamless, on-brand experience to clients. Its robust integration capabilities with ConnectWise’s suite and third-party tools make it easy to embed within larger IT workflows, improving efficiency. The security features, like role-based access and session auditing, also stand out, offering peace of mind for managing remote sessions safely. This combination makes it a versatile, dependable tool for remote support.
What do you dislike most about this product?
What I find most challenging about ConnectWise ScreenConnect is the limited collaboration features, which can hinder complex troubleshooting that requires input from multiple technicians. While it's possible for multiple users to join a session, the permissions and roles are not as flexible or clear as they could be, limiting collaborative effectiveness. Additionally, the mobile experience could use improvement for smoother remote access on-the-go, and advanced reporting capabilities are somewhat limited, making it harder to track team performance and session metrics in-depth.
What recommendations would you give to someone considering this product?
For anyone considering ConnectWise ScreenConnect, I’d recommend first evaluating your team’s specific needs for remote support. This tool excels in flexibility, security, and customization, so if you need a secure, scalable, and brand-customizable solution, it’s a strong choice. However, if collaboration among multiple technicians or advanced reporting is essential for your team, you may want to explore add-ons or integrations to fill these gaps. Also, be prepared to spend some time setting up branding and workflows to get the most out of its customization capabilities.
Pros
- Unique Features
- Includes Product Enhancements
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Akachukwu U.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Good Product but can be better
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
The technical approach of using agents to deploying connectwise to user computers is very secure; the security infrastructure is very good.
What is your favorite aspect of this product?
Ability to take control of the remote user without needing permission.
What do you dislike most about this product?
It can get very slow and lags a lot during a remote session.
What recommendations would you give to someone considering this product?
If you have a large organization, this is a good way to track and support users across the network.
Pros
- Helps Innovate
- Trustworthy
- Saves Time
- Client Friendly Policies
Cons
- Under Delivered
Please tell us why you think this review should be flagged.
Sergio N.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
Simply the best remote tool in the market
Likeliness to Recommend
What differentiates ConnectWise Screen Connect from other similar products?
It's fast, stable
What is your favorite aspect of this product?
Very easy to connect to hundreds of endpoints
What do you dislike most about this product?
Nothing, it's perfect
What recommendations would you give to someone considering this product?
Is the best option in the market
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Fair
- Vendor's Interest First
- Less Generous
Please tell us why you think this review should be flagged.
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