What is NetSupport Manager?
NetSupport Manager continues to deliver the very latest in remote access, PC support and desktop management capabilities. From a desktop, laptop, tablet or smartphone, monitor multiple systems in a single action, deliver hands-on remote support, collaborate and even record or play back sessions. When needed, gather real-time hardware and software inventory, monitor services and even view system config remotely to help resolve issues quickly.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceNetSupport Manager Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on NetSupport Manager.
87 Likeliness to Recommend
83 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love NetSupport Manager?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Remote Control
Remote Support
Real User Monitoring
Attended and Unattended Remote Access
Role-Based Access Controls
Audit Management
Discovery
Vendor Capability Ratings
Vendor Support
Breadth of Features
Ease of Implementation
Business Value Created
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
NetSupport Manager Reviews
Enrique F.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Sep 2024
A versatile and easy-to-use product for your daily
Likeliness to Recommend
What differentiates NetSupport Manager from other similar products?
The ease with which you can transfer files between one PC and another, as well as knowing who connected and what they did. Easy to use.
What is your favorite aspect of this product?
File Transfer
What do you dislike most about this product?
Not knowing how to exploit it more
What recommendations would you give to someone considering this product?
That the operating system of your equipment is greater than or equal to Windows 10
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Vendor Friendly Policies
Please tell us why you think this review should be flagged.
Dominick M.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Easy to deploy. Easy to configure. Friendly Staff!
Likeliness to Recommend
What differentiates NetSupport Manager from other similar products?
Feature rich. No hassle sales.
What is your favorite aspect of this product?
Clear and easy internal management and distribution,
What do you dislike most about this product?
I wish the support team would have a YouTube channel to promote and demonstrate example product strategies and sister products.
What recommendations would you give to someone considering this product?
I wish the support team would have a YouTube channel to promote and demonstrate example product strategies and sister products.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Nolan K.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2024
Smart remote capabilities for special support
Likeliness to Recommend
What differentiates NetSupport Manager from other similar products?
Easy to install the agent and it installs easily on individual clients.
What is your favorite aspect of this product?
Connecting to multiple PCs at a single time is really good.
What do you dislike most about this product?
A little bit hard to figure out how to maintain user roles at first.
What recommendations would you give to someone considering this product?
Works reliably for remote connectivity.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2024 SoftwareReviews.com. All rights reserved.