Emotional Footprint Awards 2023
Appointment Scheduling
SoftwareReviews names Zoho Bookings, Calendly, and SimplyBook.me as Appointment Scheduling Emotional Footprint Award Winners.
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Appointment Scheduling
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
SimplyBook.me Ltd.
SimplyBook.me
Simplybook.me provides an online booking solution allowing service companies to accept bookings through any online device 24/7. Accept bookings through your website, via Facebook or your SimplyBook.me mobile responsive booking site. SimplyBook.me is easy to use, yet customizable and flexible enough to fit your business or organization like a glove. The system works for businesses and organisations of all sizes, from solopreneurs to enterprise operations. The system is modular, with a basic system providing all the necessary functionality to accept and manage bookings online. A range of custom features to tailors the system to user needs.
9.7
CX Score
CX
Score
+100
Net Emotional Footprint
Net Emotional
Footprint
93
Value Index
VALUE INDEX
Zoho
Zoho Bookings
Zoho Bookings is a dedicated scheduler that doubles as a website-compatible booking page. That means your customers can sign up for discovery calls with you at any time and they can access your booking page from their mobile devices.
9.5
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Calendly
Calendly
Calendly is a hub for scheduling meetings professionally and efficiently, eliminating the hassle of back-and-forth emails so you can get back to work. Calendly is a powerful yet simple automated scheduling tool, takes the work out of connecting with others. Calendly uncomplicates scheduling by only offering times that work with your availability across all of your calendars.
9.2
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Other Evaluated Vendors
Chili Piper
Chili Piper Instant Booker
Chili Piper’s advanced scheduling software helps B2B revenue teams double their conversion rates, increase customer satisfaction, and reach new levels of productivity. Meet with B2B buyers in real-time to drive revenue, without endless decision trees. Built for modern marketing and sales teams. Personalize engagements with priority accounts as soon as they land on your website.
9.2
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
93
Value Index
VALUE INDEX
10to8 Ltd.
10to8
10to8 is an online scheduling and appointment reminder software system, built to be easy to use for businesses. It comes with a web-based booking calendar, for you and your clients, and supports email and SMS notifications. 10to8’s software allows customers to book or update appointments with you or your staff, whenever it’s convenient for them, so they don’t have to wait to call during your opening hours. Its automatic appointment reminders have been shown to cut no-shows for businesses to 1 in every 900 appointments.
9.1
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
YouCanBook.me Ltd
YouCanBook.me
YouCanBook.me is simple online scheduling for your team. It eliminates back and forth emails and customers can make bookings straight into your calendar. with YouCanBook.me, connect with your calendar and only share the times you want with your customers - they book straight into your calendar. Customers get their own notifications, reminders, calendar invites and more.
9.0
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
HubSpot
Hubspot Meeting Scheduler
HubSpot Free Meeting Scheduler helps you schedule meetings faster and forget the back-and-forth emails. Your calendar stays full, and you stay productive. Give prospects the power to book meetings with you, and save hours of time on unnecessary emailing. HubSpot’s meetings tool syncs to your Google or Office 365 calendar, so prospects can always see your most up-to-date availability.
8.9
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Squarespace Inc
Acuity Scheduling
Acuity Scheduling, an online booking platform, is a Squarespace company. In early 2020, we released Squarespace Scheduling. Scheduling and Acuity share nearly all of their features, but Scheduling is built into your Squarespace account. Scheduling can also be an integrated addition to a Squarespace website and can integrate with Squarespace Campaigns. Acuity account owners can give employees different levels of access, including access to specific calendars only.
8.7
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Doodle AG
Doodle
Doodle is a simple way to schedule meetings and events. With Doodle, create a poll with all the date/time options you want, let everyone choose their preferences and within minutes you've scheduled the best possible date. Quickly schedule 1:1s with outside parties, without guessing or asking about availability. You show your best times. Guests narrow it down. Date and time set.
8.3
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Setmore
Setmore
Setmore offers a free online scheduling platform for you to connect with your customers. Manage all your appointments through one simple calendar system and give your business the freedom to grow. Every account comes with a customizable Booking Page that enables you to display your services, availability, and pricing online. Empower your customers to self-book appointments and classes 24/7. Your Booking Page can be used as a standalone site or connect with your existing website and social media pages to create all-new booking gateways.
8.2
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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