Emotional Footprint Awards 2020
Web Experience Management
SoftwareReviews names concrete5, Episerver Digital Experience Cloud, Enonic XP, Bloomreach Experience Platform, Squarespace, Weebly, Evoq Content, Kentico Xperience, and Progress Sitefinity as Web Experience Management Emotional Footprint Award Winners.
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Web Experience Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
concrete5
concrete5
concrete5 is an Open Source Content Management System (CMS). Empower your editors to create and share more content.
9.3
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
92
Value Index
VALUE INDEX
Episerver
Episerver Digital Experience Cloud
Episerver Digital Experience Cloud platform for creating, managing, and optimizing digital experiences including powerful content management, digital commerce, and enterprise search functionality.
8.9
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Enonic
Enonic XP
Enonic is a hybrid CMS, offering headless and classic content management in one. Build PWAs, complex websites, and web-based APIs fast, and host them with our fully managed Experience Cloud.
8.9
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Bloomreach Inc
Bloomreach Experience Platform
Hippo is the open-source content management system at the heart of BloomReach Experience. This Java CMS enables companies to orchestrate and deliver cross-channel digital experiences. Hippo’s clean, modular architecture and support for open standards & headless implementations make it the ideal platform for agile development and open integration.
8.9
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Squarespace Inc
Squarespace
From websites and online stores, to marketing tools and analytics, Squarespace is the all-in-one platform to build a beautiful online presence. Our platform empowers millions of people — from individuals and local artists to entrepreneurs shaping the world’s most iconic businesses — to share their stories and create an impactful, stylish, and easy-to-manage online presence.
8.8
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Square, Inc.
Weebly
Weebly is a consumer service that gives people a surprisingly easy and affordable way to create a site that is as unique as they are. Weebly lets entrepreneurs start something and showcase their work. With a Weebly site, people can communicate with their clients, promote their works to potential buyers, share their story with like-minded people, and be an authority on personal and professional interests.
8.7
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
DNN Corp.
Evoq Content
Our CMS products like Evoq help marketers deliver engaging, customer-centric web experiences. Creating and managing content, pages, and digital assets has never been easier or more efficient. Evoq Content is so intuitive, that marketers can jump right in and get pages up quickly, without IT assistance.
8.7
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Kentico Software
Kentico Xperience
Create modern websites with ease, flexibility, and full control over your content. Design beautiful webpages and reuse content in your mobile app, email campaigns, and other channels. With Kentico Xperience, you can maintain consistency and compliance throughout the entire content lifecycle.
8.5
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Progress Software
Progress Sitefinity
Engage, Convert and Retain Customers Across the Entire Customer Lifecycle
8.5
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Other Evaluated Vendors
Magnolia
Magnolia
As a platform for your digital business, Magnolia lets you integrate all the different pieces of your digital infrastructure, giving your team easy-to-use, task-focused apps and providing your customers with a great experience on every digital touchpoint that matters.
8.4
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Joomla
Joomla
Joomla! is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla! the most popular Web site software available. Best of all, Joomla is an open source solution that is freely available to everyone.
8.4
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Sitecore
Sitecore Experience Platform
Content is the lifeblood of authentic customer conversations, and what you say is as important as how you say it. As one of the three key capabilities you need for context marketing, the Sitecore Web Experience Manager CMS is an integrated platform built from the ground up to support global, multilingual content at scale and provide the flexibility that enterprises demand.
8.3
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Oracle
Oracle WebCenter Sites
Oracle WebCenter Sites enables marketers and business users to easily create and manage contextually relevant social and interactive online experiences across multiple channels on a global scale to drive sales and loyalty.
8.2
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Adobe Systems
Adobe Experience Manager
It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets.
8.2
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Automattic
WordPress.com
WordPress.com powers beautiful websites for businesses, professionals, and bloggers.
8.2
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Acquia
Acquia Drupal 8
Drupal helps organizations create and deliver personalized content and digital experiences across web, mobile, and social channels. Discover how Drupal gives you the freedom and flexibility to drive successful digital transformation.
8.2
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
HCL Technologies Limited
HCL Digital Experience
HCL Digital Experience (formerly IBM Web Content Manager) empowers you to create, manage and deliver engaging omnichannel digital experiences to virtually all audiences with responsive content, targeted offers, seamlessly integrated applications, and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).
8.1
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Open Text Corporation
OpenText TeamSite
OpenText TeamSite is an easy-to-use, modern web content management (WCM) platform that helps you take control of your multichannel digital experiences, site design, layout, rich media management, and analytics. OpenText TeamSite helps you convert prospects into loyal followers across the entire customer journey.
8.1
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Automattic
WordPress VIP
Your enterprise content platform shouldn’t be a drag on time, resources, and sanity. WordPress VIP is a fully managed WordPress cloud platform for unparalleled scale, security, flexibility, and performance. End-to-end guidance and hands-on support every step of the way, from project consideration through launch and every day thereafter. WordPress VIP is built for Enterprise WordPress requirements like single sign-on, custom database tables, and running your own self-contained WordPress instances.
8.0
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Ingeniux
Ingeniux CMS
Whether your goal is managing complex websites, targeting content for global markets, or automating web marketing, Ingeniux is the smart solution
8.0
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Percussion Software
Percussion CM1
Percussion CMS makes it easy to create and manage content-rich, SEO friendly websites. It's the first web content management system built for marketers. Update your website content without any technical skills and go live faster than ever.
8.0
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
CrownPeak Technology
Crownpeak Digital Experience Management
Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.
8.0
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Wix.com Ltd.
Wix
Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.
8.0
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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