Wix.com, Inc

Wix

Composite Score

8.7 /10

CX Score

8.8 /10

192 Reviews Write a Review

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What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details

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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

92 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

5% Negative

5% Neutral

90% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Efficient Service

Feature Ratings

Average 83

Social Media Integration

Web Publishing Capabilities

Standard Templates

Management Interface

Content Repository

Content Security

Translation Facilitation

Digital Asset Management

E-Commerce Integration

Analytics and Reporting

Multi Channel Support

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

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AI Graphic Design

Score 7.7

View Wix in this category (opens in a new tab)

Wix Reviews

Cissy A.

Role: Finance
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Wix is "Easy to use but highly affordable

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

With Extensive Template Library will provide over 900 professionally designed templates across various industries.

What is your favorite aspect of this product?

My favorite aspect of Wix isits drag-and-drop website builder. It permits clients to configuration outwardly staggering sites without requiring any coding information. The adaptability to tweak each component, matched with a huge library of layouts, guarantees that the two novices and experts can make special and expert looking destinations.

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Excellent Recommendation for any new user in the industry

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Samuel A.

Role: Sales Marketing
Industry: Agriculture
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Product easy to use, less customizable

Likeliness to Recommend

8 /10

What differentiates Wix from other similar products?

The built in drag and drop feature used to buy website without having to install plugin or anything else and it's best for small business owners

What is your favorite aspect of this product?

My favorite aspect of wix is that it is easy to use for beginners and non technical users, they also have a large template sample to select from

What do you dislike most about this product?

For a technical user like me, I find wix less customizable, I can not really edit components in codes and it makes wix very rigid to use

What recommendations would you give to someone considering this product?

I recommend wix for non technical, new and small business owners who need to go online as soon as possible, it's relatively cheap and easy to manage

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cheryl D.

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

A great asset for my business

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

They are very dynamic and you can edit the websites on all different types of devices making it fully responsive. It also has so many different modernized templates to make your site look so appealing and attractive and you can easily edit the SEO with it as well

What is your favorite aspect of this product?

My favorite aspect of this product are the variety template they have for their studio platform. There are just so many and they are beautiful and easy to edit and also quite illustrious

What do you dislike most about this product?

They slow down your website a lot. This will push them very low in the search results in addition you cannot edit all of the aspects for SCO and also using the editor can be a little bit slow as well unfortunately

What recommendations would you give to someone considering this product?

I would say definitely go with it because of the fact that it can definitely take your business to the next level and I'd highly suggest at least giving it a try

Pros

Enables Productivity
Unique Features
Helps Innovate
Continually Improving Product

Cons

Less Respectful
Vendor Friendly Policies
Vendor's Interest First

Wix

What is Wix?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Wix Ratings

88 Likeliness to Recommend

1 Since last award

92 Plan to Renew

2 Since last award

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Wix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

AI Graphic Design

Wix Reviews

Cissy A.

Wix is "Easy to use but highly affordable

Likeliness to Recommend

Pros

Samuel A.

Product easy to use, less customizable

Likeliness to Recommend

Pros

Cheryl D.

A great asset for my business

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Social Media Integration

Web Publishing Capabilities

Standard Templates

Management Interface

Content Repository

Content Security

Translation Facilitation

Digital Asset Management

E-Commerce Integration

Analytics and Reporting

Multi Channel Support

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Ease of Customization

Quality of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training