Kentico Software

Xperience by Kentico

Composite Score

8.3 /10

CX Score

8.2 /10

122 Reviews Write a Review

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What is Xperience by Kentico?

One platform, endless possibilities - All the content management and digital marketing tools you need. Kentico is a content management system with built-in digital marketing features that help deliver personalized customer experiences through websites, microsites, emails, and other digital channels. It consolidates marketing tools to improve efficiency, drive stronger customer engagement, and reach business goals. Reduce the complexity of your marketing technologies and take control of your content across your websites, microsites, emails, and other digital channels through a single solution.

Company Details

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Awards & Recognition

Xperience by Kentico won the following awards in the Digital Experience - Midmarket category

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2024 Data Quadrant Gold Medalist

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

5 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

9 Top Rated Features

2022

Xperience by Kentico Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xperience by Kentico.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

93 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xperience by Kentico?

6% Negative

15% Neutral

79% Positive

Pros

Trustworthy
Respectful
Acts with Integrity
Transparent

Feature Ratings

Average 80

Content Security

Management Interface

Web Publishing Capabilities

Content Repository

Content Workflow Management

Multi Channel Support

Translation Facilitation

Analytics and Reporting

E-Commerce Integration

Standard Templates

Digital Asset Management

Vendor Capability Ratings

Average 78

Quality of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Business Value Created

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Xperience by Kentico Screenshots

Xperience by Kentico Videos

Xperience by Kentico Reviews

Margareth L.

Role: Sales Marketing
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Improves the way customers are served

Likeliness to Recommend

9 /10

What differentiates Xperience by Kentico from other similar products?

Xperience by Kentico offers a wide range of personalization features that allow you to tailor content and offers to each user's specific needs, and it makes it easy to create seamless and consistent experiences across all digital channels, which improves customer engagement. Xperience by Kentico has powerful analytics tools that provide detailed insights into user behavior and preferences, making it easier to make informed decisions

What is your favorite aspect of this product?

I like it because it allows us to personalize content, optimize user experience, and manage digital marketing campaigns in a comprehensive way. In our company, it helps us create unique and relevant experiences for each user, which has significantly improved our conversion rate and customer loyalty.

What do you dislike most about this product?

To get the most out of all the features of Xperience by Kentico, it is necessary to invest time in learning how to use all its tools.

What recommendations would you give to someone considering this product?

Xperience by Kentico is an excellent choice for businesses looking to improve customer experience and optimize their digital marketing strategies. Its advanced personalization functionality and focus on user experience make it a valuable tool for any organization looking to stand out in a competitive market.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Effective Service

Mattias A.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Great product, if you are willing to invest time.

Likeliness to Recommend

8 /10

What differentiates Xperience by Kentico from other similar products?

Price / Performance Ratio

What is your favorite aspect of this product?

Customization

What do you dislike most about this product?

Maintenance amount

What recommendations would you give to someone considering this product?

Check how tailored your solution must be. Have an idea of the integrations you need. Be prepared to invest time and resources into this platform.

Pros

Continually Improving Product
Helps Innovate
Reliable
Enables Productivity

Role: C-Level
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2024

expensive but performs well

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Saves Time
Reliable

Xperience by Kentico

What is Xperience by Kentico?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Xperience by Kentico Ratings

85 Likeliness to Recommend

93 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Xperience by Kentico?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Xperience by Kentico Screenshots

Xperience by Kentico - Dashboard

Xperience by Kentico - Content Hub

Media Library

Digital Marketing - All features

Multilingual Content

Type of Content

Content modeling

Preset page template - Page builder

Xperience by Kentico Videos

Get to know Xperience by Kentico in one minute

K20: Celebrating 20 years of innovation with Kentico! 🎉

Meet Xperience by Kentico

Xperience by Kentico - Dashboard Overview

What are the benefits of Xperience by Kentico?

Xperience by Kentico Reviews

Margareth L.

Improves the way customers are served

Likeliness to Recommend

Pros

Mattias A.

Great product, if you are willing to invest time.

Likeliness to Recommend

Pros

expensive but performs well

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Content Security

Management Interface

Web Publishing Capabilities

Content Repository

Content Workflow Management

Multi Channel Support

Translation Facilitation

Analytics and Reporting

E-Commerce Integration

Standard Templates

Digital Asset Management

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Business Value Created

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Ease of Data Integration