Crownpeak Digital Experience Platform Logo
Crownpeak Digital Experience Platform Logo
Crownpeak Technology, Inc

Crownpeak Digital Experience Platform

7.7 /10
Category
Crownpeak Digital Experience Platform
7.7 /10

What is Crownpeak Digital Experience Platform?

Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.

Company Details


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Awards & Recognition

Crownpeak Digital Experience Platform won the following awards in the Digital Experience - Enterprise category

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Crownpeak Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Crownpeak Digital Experience Platform.

81 Likeliness to Recommend

95 Plan to Renew

5
Since last award

79 Satisfaction of Cost Relative to Value

7
Since last award


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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crownpeak Digital Experience Platform?

4% Negative
12% Neutral
84% Positive

Pros

  • Helps Innovate
  • Fair
  • Friendly Negotiation
  • Trustworthy

Feature Ratings

Average 81

Content Security

86

Analytics and Reporting

85

Content Repository

82

Management Interface

81

Standard Templates

81

Digital Asset Management

79

Multi Channel Support

78

E-Commerce Integration

77

Social Media Integration

77

Web Publishing Capabilities

76

Translation Facilitation

75

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

83

Vendor Support

81

Ease of Implementation

79

Ease of Data Integration

79

Ease of IT Administration

78

Ease of Customization

77

Breadth of Features

76

Business Value Created

76

Quality of Features

76

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

72

Crownpeak Digital Experience Platform Reviews

Kiran R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

A fantastic SaaS-based CMS platform

Likeliness to Recommend

7 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

Crownpeak DXM has managed to edge behind its peers as one of the leading Content Management System that is entirely deployed in a cloud-based environment. Its hosting capabilities are streamlined and it also provides personalized search. The content viewing

What is your favorite aspect of this product?

Its capacity to navigate across the content workflow and its flexibility to move back and forth as required. Another unique feature is its Digital Quality Management tool which keeps a vigilant check on the content quality and ensures the golden procedures are followed to the core.

What do you dislike most about this product?

The platform malfunctioned a couple of times while using due to some server error. We raised this issue to the customer support and it was resolved in 2 days. We could not find any other problem.

What recommendations would you give to someone considering this product?

If any business wishes to upgrade their website to a quality and audit-enabled Content Management System and also get it deployed with a decoupled workflow on a cloud-based platform, then Crownpeak DXM can be the right choice.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Kowshik R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

More Effective

Likeliness to Recommend

9 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

Crownpeak DXP differentiates itself through its headless CMS with built-in digital quality management, cloud-native architecture for scalability, and strong emphasis on global compliance (GDPR, ADA). It offers robust personalization, analytics, and seamless integration with third-party systems, ensuring secure and flexible digital experiences tailored to diverse business needs across multiple touchpoints.

What is your favorite aspect of this product?

My favorite aspect of Crownpeak DXP is its integration of digital quality management (DQM) within a headless CMS. This unique combination ensures that not only is content delivered flexibly across channels, but its quality—such as accessibility, SEO, and compliance—is automatically optimized. This feature streamlines content governance while enhancing user experience and regulatory adherence, making it a standout for organizations focused on global reach and compliance

What do you dislike most about this product?

A potential downside of Crownpeak DXP is its complex pricing model. The cost can become high, especially for small and medium-sized businesses, as it is typically tailored for large enterprises with extensive digital experience needs. Additionally, the platform may require a steeper learning curve for teams unfamiliar with headless CMS or cloud-native infrastructures, necessitating more onboarding or technical expertise. This can be a challenge for organizations with limited resources or smaller technical teams.

What recommendations would you give to someone considering this product?

Align with Business Needs: Crownpeak is ideal for large, complex digital strategies. Budget Consideration: Be prepared for potentially high costs. Ensure Technical Expertise: It may require advanced technical skills. Test Integrations: Ensure compatibility with existing systems. Support & Onboarding: Assess the need for onboarding/training. Leverage Compliance Features: Great for businesses focused on global

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Not dev friendly and has become slow and unusable

Likeliness to Recommend

2 /10

Pros

  • Caring
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

Cons

  • Less Performance Enhancing
  • Less Productive
  • Commodity Features

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