Emotional Footprint Awards 2020
Electronic Health Records
SoftwareReviews names EpicCare and McKesson Paragon EHR as Electronic Health Records Emotional Footprint Award Winners.
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Electronic Health Records
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Epic
EpicCare
The award-winning EpicCare EMR is known for being fast and physician-friendly. Integrated access and revenue systems simplify administration.
7.7
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Allscripts Healthcare Solutions Inc.
McKesson Paragon EHR
Paragon® - a complete hospital information system (HIS) designed for the environment of today with the adaptability to accommodate the challenges of the future.
7.2
CX Score
CX
Score
+65
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Other Evaluated Vendors
Quality Systems
NextGen Healthcare
Tap into our integrated EHR and practice management system. See how your organization can achieve a new level of care and financial success.
6.9
CX Score
CX
Score
+65
Net Emotional Footprint
Net Emotional
Footprint
72
Value Index
VALUE INDEX
Athenahealth
AthenaClinicals
Our cloud-based EHR service helps you deliver care efficiently with minimal disruption and optimal connection to your patients.
6.7
CX Score
CX
Score
+59
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
Cerner Corporation
Cerner PowerChart Touch
PowerChart Touch™ supports fast, intuitive and mobile workflows for the physician community by providing access to lab results, patient documentation and current orders while on-the-go via a smartphone or tablet.
6.5
CX Score
CX
Score
+53
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
MEDITECH
Meditech EHR
MEDITECH’s EHR is built by physicians, for physicians—with your needs at the forefront. Reclaim your productivity and transform the care you deliver across all settings, with clinically sophisticated tools and an innovative design that you’ll actually enjoy using.
6.3
CX Score
CX
Score
+50
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
eClinicalWorks
eClinicalWorks V11 EHR
The award-winning eClinicalWorks Electronic Health Record (EHR) system is more than just a way for your practice to go paperless.
6.2
CX Score
CX
Score
+48
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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