Athenahealth

athenaClinicals

Composite Score

6.2 /10

CX Score

6.0 /10

24 Reviews Write a Review

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What is athenaClinicals?

Our cloud-based EHR service helps you deliver care efficiently with minimal disruption and optimal connection to your patients.

Company Details

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athenaClinicals Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on athenaClinicals.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

80 Plan to Renew

68 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+57 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love athenaClinicals?

4% Negative

16% Neutral

80% Positive

Pros

Acts with Integrity
Respectful
Generous Negotitation
Security Protects

Cons

Wastes Time
Leverages Incumbent Status
Less Efficient Service

Feature Ratings

Average 66

Patient Portal

Medical Charting

Billing

Clinical Flow

Evaluation and Management Coding

Meaningful Use Certification

Lab Integration

Healthcare Reporting and Analytics

Compliance Tracking

Appointment Management

E-Prescribing

Vendor Capability Ratings

Average 69

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Breadth of Features

athenaClinicals Reviews

ALI S.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

User-friendly, but interface can be tricky.

Likeliness to Recommend

7 /10

What differentiates athenaClinicals from other similar products?

Athena Clinicals offers a user-friendly, cloud-based EHR system with options of templates and seamless integration. It streamlines workflows and provides real-time data access, making it a top choice for healthcare practices seeking a reliable, scalable solution.

What is your favorite aspect of this product?

My favorite part of Athena Clinicals is its easy-to-use, cloud-based system that lets you access patient data quickly. It’s customizable, making it perfect for different practices, and helps save time with its smooth workflow and integration with other systems.

What do you dislike most about this product?

In medical billing, Athena Clinicals can be a bit tricky to use at first. The billing process is sometimes complicated, and new users might need extra training to get comfortable with it.

What recommendations would you give to someone considering this product?

I recommend to take some time to learn its features and get proper training first, especially for medical billing. The system is powerful and user-friendly once you get the hang of it, so be patient and explore its customization options to fit your practice’s needs.

Pros

Unique Features
Security Protects
Trustworthy
Client Friendly Policies

Cons

Wastes Time

Sílveri C.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Cheap but comes with a price

Likeliness to Recommend

10 /10

What differentiates athenaClinicals from other similar products?

It’s better for the patient but difficult for the client or end user.

What is your favorite aspect of this product?

Its meat costly compared to other products.

What do you dislike most about this product?

It’s extremely laggy and crashes often. It also takes a significant amount of time to fully implement which requires a lot of patience.

What recommendations would you give to someone considering this product?

If you need something cheap purchase this temporarily but I do not recommend for the long term.

Pros

Acts with Integrity
Client's Interest First
Performance Enhancing
Unique Features

Cons

Less Reliable
Less Efficient Service
Less Transparent

Chandan S.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Very simple user interface, quick learning curve!

Likeliness to Recommend

10 /10

What differentiates athenaClinicals from other similar products?

Simple user interface. Smooth functionality. Web based portal.

What is your favorite aspect of this product?

Web based login portal is my favorite.

What do you dislike most about this product?

Customer support could be improved.

What recommendations would you give to someone considering this product?

I would recommend this product. It has relatively shorter learning curve which reduces hassle of training time.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

athenaClinicals

What is athenaClinicals?

Company Details

Need Assistance?

athenaClinicals Ratings

80 Likeliness to Recommend

80 Plan to Renew

68 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+57 Net Emotional Footprint

How much do users love athenaClinicals?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Patient Portal Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Medical Charting Ability for physicians and nurses to maintain patient charts related to vital signs, prescribed medications, patient demographic, patient histories, etc.

Billing Includes invoice management, time capture, and expense tracking.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Evaluation and Management Coding A process that supports medical billing in the United States and is used to obtain reimbursement from Medicare and Medicated programs.

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Lab Integration Ability to provide access to research on lab results, electronic monitoring and analysis of lab results, and alignment between charting notes and laboratories.

Healthcare Reporting and Analytics Organizes data into summaries to monitor and assess specific departments. Explores meaningful insights that can be used to understand and improve performance.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Appointment Management Includes appointment reminders, requests, and scheduling.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

athenaClinicals Reviews

ALI S.

User-friendly, but interface can be tricky.

Likeliness to Recommend

Pros

Cons

Sílveri C.

Cheap but comes with a price

Likeliness to Recommend

Pros

Cons

Chandan S.

Very simple user interface, quick learning curve!

Likeliness to Recommend

Pros

Feature Ratings

Patient Portal

Medical Charting

Billing

Clinical Flow

Evaluation and Management Coding

Meaningful Use Certification

Lab Integration

Healthcare Reporting and Analytics

Compliance Tracking

Appointment Management

E-Prescribing

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

Breadth of Features