Quality Systems

NextGen Healthcare

Composite Score

6.5 /10

CX Score

6.6 /10

25 Reviews Write a Review

Claim Software

What is NextGen Healthcare?

Tap into our integrated EHR and practice management system. See how your organization can achieve a new level of care and financial success.

Company Details

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NextGen Healthcare Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NextGen Healthcare.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

80 Likeliness to Recommend

88 Plan to Renew

65 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NextGen Healthcare?

8% Negative

16% Neutral

76% Positive

Pros

Trustworthy
Respectful
Client Friendly Policies
Continually Improving Product

Feature Ratings

Average 74

Ambulatory EHR

100

Cloud Hosting

100

Appointment Management

Meaningful Use Certification

Billing

E-Prescribing

Healthcare Reporting and Analytics

Customer and Relationship Management

Evaluation and Management Coding

Clinical Flow

Compliance Tracking

Vendor Capability Ratings

Average 68

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

NextGen Healthcare Reviews

ALI S.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Great Software for Healthcare Needs

Likeliness to Recommend

9 /10

What differentiates NextGen Healthcare from other similar products?

It is such a user friendly software, really helped me in manage records, billing, and schedules very efficiently. Great support and reliable features make it a strong choice.

What is your favorite aspect of this product?

The Billing & Reporting part is so good in NextGen Healthcare also some morw features which makes managing the patient records and workflow simple and efficient.

What do you dislike most about this product?

The cost might be high for smaller clinics with limited budgets.

What recommendations would you give to someone considering this product?

To first check if the pricing fits their clinic’s budget also ensure if the clinic’s workflow matches the software’s capabilities or not.

Pros

Continually Improving Product
Unique Features
Reliable
Performance Enhancing

Dr. Oñele O.

Role: Human Resources
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2024

Fantastic product

Likeliness to Recommend

7 /10

What differentiates NextGen Healthcare from other similar products?

Its speed

What is your favorite aspect of this product?

The reliability

What do you dislike most about this product?

Its price and affordable

What recommendations would you give to someone considering this product?

It's a reliable software

Pros

Effective Service
Inspires Innovation
Continually Improving Product
Reliable

Gary A.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Optimizing Care with NextGen Healthcare.

Likeliness to Recommend

9 /10

What differentiates NextGen Healthcare from other similar products?

When it comes to managing electronic health records (EHR), practice management, and clinical interoperability, NextGen has proven to be a reliable and scalable solution for our organization. What sets it apart is its modular design, allowing us to tailor it to the specific needs of different departments while maintaining system-wide integration.

What is your favorite aspect of this product?

One feature that consistently stands out is the patient charting tool. NextGen’s interface allows physicians to enter data efficiently, with customizable templates tailored to specific specialties. As an IT technician, this means we get fewer support tickets related to usability issues. The tool’s flexibility also enables seamless updates when we roll out new versions, ensuring that clinicians stay on top of compliance requirements without disrupting their workflow.

What do you dislike most about this product?

NextGen could improve in its reporting capabilities

What recommendations would you give to someone considering this product?

For IT professionals in healthcare, I highly recommend NextGen Healthcare. Its adaptability, combined with a solid foundation of EHR and practice management tools, makes it a must-have in any healthcare setting. While the reporting features could use a bit of work, the system’s overall functionality and integration capabilities more than make up for it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

NextGen Healthcare

What is NextGen Healthcare?

Company Details

Need Assistance?

NextGen Healthcare Ratings

80 Likeliness to Recommend

88 Plan to Renew

65 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love NextGen Healthcare?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Ambulatory EHR Any service or treatment that does not require hospitalization.

Cloud Hosting Cloud hosting uses computing resources from a host. It is an Infrastructure as a Service (IaaS) delivery model that provides a suite of remote/virtual services.

Appointment Management Includes appointment reminders, requests, and scheduling.

Meaningful Use Certification Applies to vendors in the United States that is used to define how clinical and patient data can be exchanged between insurers and providers.

Billing Includes invoice management, time capture, and expense tracking.

E-Prescribing Ability to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients' medication history.

Healthcare Reporting and Analytics Organizes data into summaries to monitor and assess specific departments. Explores meaningful insights that can be used to understand and improve performance.

Customer and Relationship Management Manages Insurance interactions with current and potential consumers and creates data analysis of consumers' history with a company to improve consumer relations

Evaluation and Management Coding A process that supports medical billing in the United States and is used to obtain reimbursement from Medicare and Medicated programs.

Clinical Flow Tools that monitor and track a series of tasks related to diagnosis, treatment and patient care.

Compliance Tracking A tool that creates tasks that allow users to monitor and audit regulatory compliance within a healthcare setting.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

NextGen Healthcare Reviews

ALI S.

Great Software for Healthcare Needs

Likeliness to Recommend

Pros

Dr. Oñele O.

Fantastic product

Likeliness to Recommend

Pros

Gary A.

Optimizing Care with NextGen Healthcare.

Likeliness to Recommend

Pros

Feature Ratings

Ambulatory EHR

Cloud Hosting

Appointment Management

Meaningful Use Certification

Billing

E-Prescribing

Healthcare Reporting and Analytics

Customer and Relationship Management

Evaluation and Management Coding

Clinical Flow

Compliance Tracking

Vendor Capability Ratings

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization