Emotional Footprint Awards 2024
Remote Monitoring and Management
SoftwareReviews names TeamViewer Remote, Addigy, NinjaOne Platform, and Atera as Remote Monitoring and Management Emotional Footprint Award Winners.
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Remote Monitoring and Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
TeamViewer
TeamViewer Remote
Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.
9.2
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Addigy
Addigy
Addigy is a cloud-based IT management platform to manage and secure macOS, iOS, iPadOS and tvOS devices. The only multi-tenant Apple device management and mobile device management (MDM) solution built for both MSPs and enterprise IT teams, Addigy provides IT admins with real-time device access, zero-touch deployment, asset management, monitoring and automated remediation, instant remote control, software deployment, always-on compliance, patch management, and more. At Addigy, we strive to simplify Apple IT management so that any IT admin can easily manage and secure the Apple devices in their managed networks, regardless of their level of Apple expertise.
8.7
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
94
Value Index
VALUE INDEX
Atera
Atera
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
8.5
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
NinjaOne
NinjaOne Platform
NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs.
8.5
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Other Evaluated Vendors
Devolutions
Devolutions Remote Desktop Manager
Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including multiple protocols and VPNs — along with built-in enterprise-grade password management tools, global and granular-level access controls, and robust mobile apps to complement desktop clients for Windows and Mac, RDM is a Swiss Army knife for remote access. RDM empowers IT departments to drive security, speed and productivity throughout the organization, while reducing inefficiency, cost and risk.
8.3
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
GoTo
LogMeIn Central by GoTo
Maintain Your IT Infrastructure from Anywhere with Powerful RMM software. Enable your employees to work from home instantly and keep your business secure with LogMeIn Central by GoTo.
7.7
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
SolarWinds
N‑sight RMM
N‑sight RMM platform delivers a powerful combination of capabilities that get you up and running fast, for one low price. So you can quickly earn more, while paying less.
7.7
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
ConnectWise
ConnectWise Automate
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
7.7
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Kaseya
Datto RMM
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
7.5
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
MMSOFT Design
Pulseway
Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.
7.5
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Kaseya
Kaseya VSA
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.
7.4
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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