What is Datto RMM?
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+78 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Datto RMM?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real User Monitoring
Patch Management
Process Automation
Remote NOC, SOC, Helpdesk Integration
Remote Control
Network Management
Discovery
Support for IoT Devices
Mobile Device Management
Anti Malware Signature Detection
Endpoint Backup
Vendor Capability Ratings
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of Data Integration
Ease of IT Administration
Business Value Created
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Datto RMM Reviews
Austin P.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2024
Simple to implement, easy remote management
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
Very simple implementation, deploy through AD. Remoting into customer systems is very simple. Low resource consumption, so even on older systems there is very little performance hit.
What is your favorite aspect of this product?
Ease of remote access.
What do you dislike most about this product?
Pricing keeps going up, making it difficult to stay affordable
What recommendations would you give to someone considering this product?
Give it a real world trial. Easy to roll out and keep customer systems updated. Tons of options for automating common tasks.
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Trustworthy
Cons
- Less Efficient Service
- Vendor Friendly Policies
Please tell us why you think this review should be flagged.
Er Avinash P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Datto Remote management tool
Likeliness to Recommend
What differentiates Datto RMM from other similar products?
- Very sorted and stable SaaS product. - Properly distinguish options inside the UI of the product. - Performance and reliability with other similar products have no comparison.
What is your favorite aspect of this product?
Performance and inbuilt features are extremely high than average RMM product.
What do you dislike most about this product?
Little bit confusion over the hierarchy settings and support is not up to the mark.
What recommendations would you give to someone considering this product?
Product wise it is just perfect to work with.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Caring
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jun 2024
Avoid Datto RMM
Likeliness to Recommend
Cons
- Inhibits Innovation
- Less Reliable
- Less Performance Enhancing
Please tell us why you think this review should be flagged.
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