Kaseya

Datto RMM

Composite Score

7.7 /10

CX Score

7.8 /10

33 Reviews Write a Review

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What is Datto RMM?

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.

Company Details

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Awards & Recognition

Datto RMM won the following awards in the Remote Monitoring and Management category

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3 Top Rated Capabilities

3 Top Rated Features

2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

3 Top Rated Features

2024

Product Impact

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

Datto RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datto RMM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

2
Since last award

96 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datto RMM?

4% Negative

19% Neutral

77% Positive

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Respectful

Feature Ratings

Average 80

Patch Management

Process Automation

Real User Monitoring

Remote NOC, SOC, Helpdesk Integration

Network Management

Discovery

Anti Malware Signature Detection

Endpoint Backup

Remote Control

Ransomware Recovery and Removal

Support for IoT Devices

Vendor Capability Ratings

Average 79

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Business Value Created

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Datto RMM Reviews

Nick F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2025

Datto RMM Increased Efficiency

Likeliness to Recommend

9 /10

What differentiates Datto RMM from other similar products?

Integration with other products and features

What is your favorite aspect of this product?

Live monitoring and integration

What do you dislike most about this product?

Remote connect

What recommendations would you give to someone considering this product?

Do a trial or give it a shot

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ruvern R.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2025

There is room for improving

Likeliness to Recommend

8 /10

What differentiates Datto RMM from other similar products?

The competition is high in the market and it all comes down to pricing of services that are offered.

What is your favorite aspect of this product?

The ease of remote management

What do you dislike most about this product?

it does not have a tool such as active trak

What recommendations would you give to someone considering this product?

the pricing for the is worth the value for money

Pros

Reliable
Enables Productivity
Respectful
Fair

Michael H.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2025

Datto doing it Right

Likeliness to Recommend

9 /10

What differentiates Datto RMM from other similar products?

Ease of interpretation, collaboration with support and help desk. Multiple use and processing.

What is your favorite aspect of this product?

Report generating and ticket support

What do you dislike most about this product?

Ease of use and cross functional

What recommendations would you give to someone considering this product?

Encouraging them to implement if looking for a partner and system organizer

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Datto RMM

What is Datto RMM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Datto RMM Ratings

85 Likeliness to Recommend

2 Since last award

96 Plan to Renew

2 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Datto RMM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Discovery Automated discovery and identification of devices and associated applications on the network.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Datto RMM Reviews

Nick F.

Datto RMM Increased Efficiency

Likeliness to Recommend

Pros

Ruvern R.

There is room for improving

Likeliness to Recommend

Pros

Michael H.

Datto doing it Right

Likeliness to Recommend

Pros

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Feature Ratings

Patch Management

Process Automation

Real User Monitoring

Remote NOC, SOC, Helpdesk Integration

Network Management

Discovery

Anti Malware Signature Detection

Endpoint Backup

Remote Control

Ransomware Recovery and Removal

Support for IoT Devices

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Business Value Created

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement