Datto RMM Logo
Datto RMM Logo
Kaseya

Datto RMM

Composite Score
7.5 /10
CX Score
7.6 /10
Category
Datto RMM
7.5 /10

What is Datto RMM?

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.

Company Details


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Awards & Recognition

Datto RMM won the following awards in the Remote Monitoring and Management category

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Datto RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Datto RMM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Datto RMM?

5% Negative
13% Neutral
82% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 80

Real User Monitoring

88

Patch Management

85

Process Automation

84

Remote NOC, SOC, Helpdesk Integration

81

Remote Control

81

Network Management

80

Discovery

78

Support for IoT Devices

77

Mobile Device Management

75

Anti Malware Signature Detection

74

Endpoint Backup

74

Vendor Capability Ratings

Average 79

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Implementation

82

Quality of Features

81

Ease of Data Integration

80

Ease of IT Administration

80

Business Value Created

79

Ease of Customization

78

Vendor Support

76

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

73

Datto RMM Reviews

Austin P.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Simple to implement, easy remote management

Likeliness to Recommend

9 /10

What differentiates Datto RMM from other similar products?

Very simple implementation, deploy through AD. Remoting into customer systems is very simple. Low resource consumption, so even on older systems there is very little performance hit.

What is your favorite aspect of this product?

Ease of remote access.

What do you dislike most about this product?

Pricing keeps going up, making it difficult to stay affordable

What recommendations would you give to someone considering this product?

Give it a real world trial. Easy to roll out and keep customer systems updated. Tons of options for automating common tasks.

Pros

  • Performance Enhancing
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Less Efficient Service
  • Vendor Friendly Policies

Er Avinash P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Datto Remote management tool

Likeliness to Recommend

9 /10

What differentiates Datto RMM from other similar products?

- Very sorted and stable SaaS product. - Properly distinguish options inside the UI of the product. - Performance and reliability with other similar products have no comparison.

What is your favorite aspect of this product?

Performance and inbuilt features are extremely high than average RMM product.

What do you dislike most about this product?

Little bit confusion over the hierarchy settings and support is not up to the mark.

What recommendations would you give to someone considering this product?

Product wise it is just perfect to work with.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Caring
  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2024

Avoid Datto RMM

Likeliness to Recommend

1 /10

Cons

  • Inhibits Innovation
  • Less Reliable
  • Less Performance Enhancing

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