What is Atera?
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Atera?
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Discovery
Patch Management
Remote NOC, SOC, Helpdesk Integration
Process Automation
Real User Monitoring
Remote Control
Anti Malware Signature Detection
Endpoint Backup
Ransomware Recovery and Removal
Support for IoT Devices
Network Management
Vendor Capability Ratings
Ease of IT Administration
Quality of Features
Vendor Support
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Ease of Data Integration
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Atera Reviews
Cheryl C.
- Role: Information Technology
- Industry: Insurance
- Involvement: IT Leader or Manager
Submitted Feb 2024
This is a user friendly product at a great price!
Likeliness to Recommend
What differentiates Atera from other similar products?
The main difference is that you are charged per licensed tech instead of per enrolled device.
What is your favorite aspect of this product?
How easy it is to remote into a computer
What do you dislike most about this product?
Scheduling tickets. It would be nice if there was a calendar to choose the date from when I'm only wanting to schedule a single ticket to create and not recurring
What recommendations would you give to someone considering this product?
When you compare to other products, it has all the capabilities, just at a lower cost.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Igor K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
Good product
Likeliness to Recommend
What differentiates Atera from other similar products?
Easy to implement
What is your favorite aspect of this product?
Automation and AI
What do you dislike most about this product?
Remote connection
What recommendations would you give to someone considering this product?
None. It's easy to use
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Alexis A.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
Secure connection when you need it.
Likeliness to Recommend
What differentiates Atera from other similar products?
Fast and intuitive UI, guaranteed security, interconnectivity and integration with complementary platforms for continuous monitoring on managed devices.
What is your favorite aspect of this product?
Many ways to control devices, guaranteed security, additional interconnectivity and integration.
What do you dislike most about this product?
It's incredible, I like it, I can access constantly and establish a secure connection when I need it.
What recommendations would you give to someone considering this product?
Its incredible capabilities and functionalities make it a stable and secure choice for managing IT services.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Helps Innovate
Please tell us why you think this review should be flagged.
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