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Emotional Footprint Awards 2023

Professional Services Automation


SoftwareReviews names Avaza, Wrike, Accelo, and Scoro as Professional Services Automation Emotional Footprint Award Winners.


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Professional Services Automation

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Wrike

Wrike

Wrike combines project management with a real-time workspace for collaboration, discussion, and document sharing. It provides online project management software to set up priorities and align your team to work faster and smarter across your organization.

9.3

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

1% Negative 97% Positive
Badge Winner
52Reviews

Scoro

Scoro

Scoro is an all in one business management tool offering end to end management of your clients projects from sales quoting and pipeline, projects planning and finance, task and calendar management that offer real time insight of all aspects of your business with customisable dashboards for KPI and daily management.

9.3

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

92

Value Index

VALUE INDEX

1% Negative 95% Positive
Badge Winner
40Reviews

Avaza

Avaza

Avaza is the seamless, productive platform teams use to collaborate on projects, schedule resources, track time, manage expenses & invoice customers.

9.3

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

1% Negative 97% Positive
Badge Winner
47Reviews

Accelo

Accelo

Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, resourcing and more, regardless of where you are. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are without having to ask for a status update.

9.2

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

2% Negative 95% Positive
Badge Winner
46Reviews

Other Evaluated Vendors


Kantata

Kantata

Kantata takes professional services automation to a new level, giving people-powered businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built cloud software is helping over 2,000 professional services organizations in more than 100 countries focus and optimize their most important asset: their people. By leveraging the Kantata Industry Cloud for Professional Services™, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with project delivery and outcomes.

9.0

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

1% Negative 91% Positive
35Reviews

Projector PSA

Projector PSA

Projector is the leading best of breed Professional Services Automation software on the market. As your consulting firm’s core operational system, our PSA solution helps your teams efficiently manage the entire delivery process. From initial planning, project management, and resource scheduling to time and expense tracking, budget management, and invoicing, Projector has consistently delivered bottom-line improvements for professional services firms across the globe.

9.0

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

1% Negative 90% Positive
20Reviews

BigTime Software

BigTime

BigTime helps accountants, architects, engineers, IT-services firms, and scientific and management consultants to budget, track and bill their most important asset: time.

8.9

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

4% Negative 93% Positive
45Reviews

Oracle

NetSuite PSA

Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.

8.7

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 94% Positive
16Reviews

Microsoft Corporation

Microsoft Dynamics 365 Project Operations

Dynamics 365 Project Operations connects sales, resourcing, project management, and finance teams within a single application to help win more deals, accelerate project delivery, and maximize profitability. Extend Project Operations using the Microsoft Power Platform and integrate with your existing systems.

8.5

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 91% Positive
24Reviews

Workday, Inc.

Workday Professional Services Automation

Workday Professional Services Automation (PSA) helps customers manage the entire lifecycle of their client-facing billable projects. Their sales, resource managers, project managers, and finance teams gain a single source of truth to view and act on every type of data. Rich talent intelligence helps them match the right people with the right project, while flexible billing and revenue recognition enables them to confidently accelerate business transformation.

8.5

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

1% Negative 88% Positive
16Reviews

FinancialForce

FinancialForce Professional Services Automation (PSA)

Gain unprecedented visibility into your business across sales, services, and finance with Professional Services Automation software.

8.2

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 84% Positive
38Reviews

SAP

SAP Professional Services Software

The SAP for Professional Services solution helps professional services companies deal with the complexity of their business requirements and achieve profitable growth by improving their operational efficiency, business responsiveness, and the customer relationship. SAP for Professional Services covers the entire business process of cross-industry professional services, from lead generation, opportunity management, project management, and project resource planning through to the follow-up processes in engagement management, such as invoice creation and analysis.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

8% Negative 86% Positive
22Reviews

ConnectWise

ConnectWise Manage

Best practices in project management require two essential elements: collaboration and coordination. ConnectWise gives you both, ensuring a smooth-running project from beginning to end. Whatever you can imagine from a project management tool, you can do with ConnectWise and its integrated project management capabilities and system-generated templates.

7.7

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

7% Negative 78% Positive
35Reviews

Forecast

Forecast

Forecast is all you need to plan, run, and track projects from start to finish in one intelligent automation platform.

7.6

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

7% Negative 77% Positive
29Reviews

Changepoint

Planview Changepoint

Changepoint's SA software provides real-time visibility into financials, resources, and engagements for increased productivity and greater profitability.

7.5

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

8% Negative 83% Positive
17Reviews

For the full list of vendors in this space, click here.

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