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NetSuite PSA Logo
Oracle

NetSuite PSA

7.6 /10
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In Partnership With SelectHub

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Category
NetSuite PSA
7.6 /10

What is NetSuite PSA?

Manage the complete Bid-to-Bill process of your services business with NetSuite’s leading Professional Services Automation solutions. Designed from the ground up to serve the needs of your growing services delivery business, our solutions are easy to implement, and simple to maintain. And as your processes change, NetSuite’s powerful configurability and expanded capabilities in project management, resource management, project financials, billing and invoicing, available when you need them.

Company Details

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Awards & Recognition

NetSuite PSA won the following awards in the Professional Services Automation category

NetSuite PSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite PSA.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

3
Since last award

79 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite PSA?

4% Negative
2% Neutral
94% Positive

Pros

  • Fair
  • Generous Negotitation
  • Transparent
  • Friendly Negotiation

Feature Ratings

Average 82

Billing

87

Security

86

Time Management

85

Task Management and Workflow

85

Process Automation

85

Reporting

85

Mobile Access

84

Expense Detail Tracking

82

Knowledgebase

82

Auditability

78

Team Collaboration

78

Vendor Capability Ratings

Average 76

Quality of Features

83

Ease of IT Administration

82

Business Value Created

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

76

Breadth of Features

76

Ease of Implementation

75

Ease of Data Integration

75

Vendor Support

75

Usability and Intuitiveness

72

Ease of Customization

68

NetSuite PSA Reviews

Alex B.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

"Powerful Integration!

Likeliness to Recommend

8 /10

What differentiates NetSuite PSA from other similar products?

NetSuite PSA is differentiated by its integration with NetSuite ERP, providing a unified platform for project management, financials, and CRM, which enhances visibility and streamlines operations across departments.

What is your favorite aspect of this product?

My favorite aspect of NetSuite PSA is its seamless integration with NetSuite ERP, which provides a unified view of projects, financials, and resources, improving efficiency and decision-making.

What do you dislike most about this product?

One downside of NetSuite PSA is its complexity, which can lead to a steep learning curve and may require significant customization and training to fully leverage its features.

What recommendations would you give to someone considering this product?

I recommend thoroughly assessing your organization's needs and considering the level of customization required. Additionally, ensure you have the resources for training and implementation to maximize the benefits of NetSuite PSA.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Caring

Waheed Z.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic product, Best for handling the Accounts.

Likeliness to Recommend

9 /10

What differentiates NetSuite PSA from other similar products?

The ease of implementation and the end user interface customization and the quantum of training materials available plus the cloud operatability makes it better than the similar products.

What is your favorite aspect of this product?

It would provide numerous reports for reviewing the data from multiple aspects, making managment easier,

What do you dislike most about this product?

There are some minor improvements which can be made, e.g. costs maybe reduced a little, On site implementation team could be really helpful.

What recommendations would you give to someone considering this product?

Best Product, if accounts management is concerned and must go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alexandre J.

  • Role: Consultant
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Netsuite is a must for anyone who likes the future

Likeliness to Recommend

10 /10

What differentiates NetSuite PSA from other similar products?

The finest support available

What is your favorite aspect of this product?

Enablement

What do you dislike most about this product?

Nothing to point it out

What recommendations would you give to someone considering this product?

Totally go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing