Emotional Footprint Awards 2022
Remote Monitoring and Management
SoftwareReviews names Datto RMM, NinjaOneRRM, Atera, and LogMeIn Central as Remote Monitoring and Management Emotional Footprint Award Winners.
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Remote Monitoring and Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Atera
Atera
From remote IT monitoring & management to powerful ticketing and customer satisfaction surveying, Atera brings your entire IT business together. Less hassle, more control, and an MSP strategy that actually works.
9.1
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Kaseya Limited
Datto RMM
Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely secure, monitor, manage, and support endpoints to reduce costs and increase service delivery efficiency.
8.9
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
NinjaOne
NinjaOneRRM
NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
8.8
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
GoTo
LogMeIn Central
Maintain Your IT Infrastructure from Anywhere with Powerful RMM software. Enable your employees to work from home instantly and keep your business secure with LogMeIn Central.
8.7
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Other Evaluated Vendors
SolarWinds Inc
N‑able RMM
With out-of-the-box remote monitoring, management, patching, and automation, it’s easier than ever to support, manage, and protect your customers with N‑able RMM.
8.6
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
TeamViewer
TeamViewer Remote Management
Enhance your TeamViewer experience, know more about your devices, and proactively keep your IT infrastructure healthy, stable and secure. Boost your IT efficiency and centrally manage, monitor, track, patch, and protect your computers, devices, and software – all from a single platform.
8.5
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
MMSOFT Design
Pulseway
Used by over 10,000 MSPs and internal IT departments around the world, Pulseway is a simple, yet powerful RMM platform designed to make the life of IT professionals easier. We have the most advanced mobile app in the industry that gives users the ability to monitor, manage and resolve issues wherever they are – from a smartphone or tablet. Our powerful automation engine allows you to build a powerful and sophisticated auto-remediation workflow to speed up issue resolution. The platform also offers integrated backup, endpoint protection, built-in remote control, application & operating system patching, and network device monitoring.
8.2
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Kaseya Limited
Kaseya VSA
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.
8.0
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
ConnectWise
ConnectWise Automate
Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.
7.5
CX Score
CX
Score
+69
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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