Emotional Footprint Awards 2019
Web Experience Management
SoftwareReviews names Episerver Digital Experience Cloud, Hippo CMS, Magnolia Digital Business Platform, Kentico Web Content Management, and concrete5 as Web Experience Management Emotional Footprint Award Winners.
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Web Experience Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Episerver
Episerver Digital Experience Cloud
Episerver Digital Experience Cloud platform for creating, managing, and optimizing digital experiences including powerful content management, digital commerce, and enterprise search functionality.
9.4
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
95
Value Index
VALUE INDEX
Bloomreach Inc
Hippo CMS
Hippo is the open-source content management system at the heart of BloomReach Experience. This Java CMS enables companies to orchestrate and deliver cross-channel digital experiences. Hippo’s clean, modular architecture and support for open standards & headless implementations make it the ideal platform for agile development and open integration.
9.2
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
93
Value Index
VALUE INDEX
Magnolia
Magnolia Digital Business Platform
As a platform for your digital business, Magnolia lets you integrate all the different pieces of your digital infrastructure, giving your team easy-to-use, task-focused apps and providing your customers with a great experience on every digital touchpoint that matters.
9.2
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
97
Value Index
VALUE INDEX
Kentico Software
Kentico Web Content Management
With much more out-of-the-box functionality than any other vendor, Kentico’s Web Content Management solution leverages features such as ready-to-use web parts, widgets, multiple language support, and mobile previews and device detection, to free time and resources so you can accomplish more.
9.0
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
concrete5
concrete5
concrete5 is an Open Source Content Management System (CMS). Empower your editors to create and share more content.
8.9
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Other Evaluated Vendors
Enonic
Enonic XP
Blend sites, applications and services together seamlessly. Our powerful Web Operating System simplifies all stages of the digital delivery process - focus on solution rather than technology.
8.9
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
DNN Corp.
Evoq
Our CMS products like Evoq help marketers deliver engaging, customer-centric web experiences. Creating and managing content, pages, and digital assets has never been easier or more efficient. Evoq Content is so intuitive, that marketers can jump right in and get pages up quickly, without IT assistance.
8.9
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
PaperThin Inc.
PaperThin CommonSpot
PaperThin's web content management system CommonSpot is designed to specifically address the requirements of web content management, web experience management, brand management, social media management, document management, and community management, while satisfying the needs of digital marketers and business users at every technical level.
8.9
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
92
Value Index
VALUE INDEX
Automattic
WordPress.org
WordPress.org is software designed for everyone, emphasizing accessibility, performance, security, and ease of use. We believe great software should work with minimum set up, so you can focus on sharing your story, product, or services freely. The basic WordPress.org software is simple and predictable so you can easily get started. It also offers powerful features for growth and success.
8.8
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Weebly
Weebly
Weebly is a consumer service that gives people a surprisingly easy and affordable way to create a site that is as unique as they are. Weebly lets entrepreneurs start something and showcase their work. With a Weebly site, people can communicate with their clients, promote their works to potential buyers, share their story with like-minded people, and be an authority on personal and professional interests.
8.8
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Automattic
WordPress VIP
Your enterprise content platform shouldn’t be a drag on time, resources, and sanity. WordPress VIP is a fully managed WordPress cloud platform for unparalleled scale, security, flexibility, and performance. End-to-end guidance and hands-on support every step of the way, from project consideration through launch and every day thereafter. WordPress VIP is built for Enterprise WordPress requirements like single sign-on, custom database tables, and running your own self-contained WordPress instances.
8.7
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Joomla
Joomla Content Management
Joomla! is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla! the most popular Web site software available. Best of all, Joomla is an open source solution that is freely available to everyone.
8.5
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Sitecore
The Sitecore Experience Platform
Content is the lifeblood of authentic customer conversations, and what you say is as important as how you say it. As one of the three key capabilities you need for context marketing, the Sitecore Web Experience Manager CMS is an integrated platform built from the ground up to support global, multilingual content at scale and provide the flexibility that enterprises demand.
8.3
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Percussion Software
Percussion CM1
Percussion CMS makes it easy to create and manage content-rich, SEO friendly websites. It's the first web content management system built for marketers. Update your website content without any technical skills and go live faster than ever.
8.3
CX Score
CX
Score
+82
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Adobe
Adobe Experience Manager
It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets.
8.2
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
OpenText
OpenText TeamSite
OpenText TeamSite is an easy-to-use, modern web content management (WCM) platform that helps you take control of your multichannel digital experiences, site design, layout, rich media management, and analytics. OpenText TeamSite helps you convert prospects into loyal followers across the entire customer journey.
8.2
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Wix.com Ltd.
Wix
Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.
8.1
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
75
Value Index
VALUE INDEX
Ingeniux
Ingeniux CMS
Whether your goal is managing complex websites, targeting content for global markets, or automating web marketing, Ingeniux is the smart solution
7.9
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
IBM
IBM Web Content Manager
IBM® Web Content Manager is designed to accelerate digital content development and deployment through all your digital channels. This web experience management software enables users to create, manage and publish content while IT retains control.
7.9
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Acquia
Acquia Drupal 8
Drupal helps organizations create and deliver personalized content and digital experiences across web, mobile, and social channels. Discover how Drupal gives you the freedom and flexibility to drive successful digital transformation.
7.9
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Automattic
WordPress.com
WordPress.com powers beautiful websites for businesses, professionals, and bloggers.
7.9
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Oracle
Oracle WebCenter Sites
Oracle WebCenter Sites enables marketers and business users to easily create and manage contextually relevant social and interactive online experiences across multiple channels on a global scale to drive sales and loyalty.
7.9
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
For the full press release, click here. For the full list of vendors in this space, click here.
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