Hootsuite Social Media Management SMB Logo
Hootsuite Social Media Management SMB Logo
HootSuite

Hootsuite Social Media Management SMB

Composite Score
8.5 /10
CX Score
8.5 /10
Category
Hootsuite Social Media Management SMB
8.5 /10

What is Hootsuite Social Media Management SMB?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.

Company Details


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Awards & Recognition

Hootsuite Social Media Management SMB won the following awards in the Social Media Management - Midmarket category

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Hootsuite Social Media Management SMB Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite Social Media Management SMB.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

89 Plan to Renew

2
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite Social Media Management SMB?

6% Negative
6% Neutral
88% Positive

Pros

  • Respectful
  • Saves Time
  • Performance Enhancing
  • Reliable

Feature Ratings

Average 82

Social Moderation and Workflow Management

84

Social Media Channel Integration Inbound

84

Campaign Execution

83

Dashboards and Visualization

83

Social Response Management

82

Social Post Archival

82

Social Media Channel Integration Outbound

82

Trend Analysis

79

Sentiment Analysis

77

Vendor Capability Ratings

Average 79

Ease of Implementation

83

Business Value Created

81

Usability and Intuitiveness

81

Quality of Features

81

Ease of Data Integration

80

Ease of IT Administration

80

Breadth of Features

78

Ease of Customization

78

Vendor Support

76

Availability and Quality of Training

76

Product Strategy and Rate of Improvement

75

Hootsuite Social Media Management SMB Reviews

Avilash B.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

easy to use and user friendly

Likeliness to Recommend

9 /10

What differentiates Hootsuite Social Media Management SMB from other similar products?

Hootsuite stands out with its robust scheduling features, user-friendly interface, and comprehensive analytics. It allows you to manage multiple social media accounts from a single dashboard efficiently, making it highly effective for small and medium businesses.

What is your favorite aspect of this product?

My favorite aspect is its ability to streamline social media management by handling multiple accounts in one place, which saves time and increases productivity.

What do you dislike most about this product?

There's nothing significant to dislike, especially since it's an improvement over HubSpot, which I used previously. However, customer support could be a bit quicker.

What recommendations would you give to someone considering this product?

I recommend looking into any available discounts for long-term use, as they can provide good value for regular customers.

Pros

  • Reliable
  • Trustworthy
  • Effective Service
  • Saves Time

Anjali P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Great for team collaboration and analytics

Likeliness to Recommend

8 /10

What differentiates Hootsuite Social Media Management SMB from other similar products?

Hootsuite stands out with its user-friendly dashboard that supports multiple social platforms in one place, making it easy to schedule and manage posts

What is your favorite aspect of this product?

My favorite aspect of Hootsuite is its ability to schedule posts across multiple platforms from a single, intuitive dashboard. This feature saves time and simplifies content management for social media teams.

What do you dislike most about this product?

What I dislike most about Hootsuite is that its advanced features, like in-depth analytics and social listening, are locked behind higher-tier plans, which can be costly for SMBs.

What recommendations would you give to someone considering this product?

I recommend starting with a lower-tier plan to explore Hootsuite’s core features and gradually upgrading as your needs grow. Make sure to customize your dashboard and use its scheduling tools to streamline content management.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service
  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2024

Effective, Effecient and rationally viable

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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