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GetResponse Logo
GetResponse

GetResponse

Composite Score
8.3 /10
CX Score
8.5 /10
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GetResponse
8.3 /10

What is GetResponse?

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.

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Awards & Recognition

GetResponse won the following awards in the Email Marketing category

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GetResponse Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetResponse.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetResponse?

1% Negative
3% Neutral
96% Positive

Pros

  • Unique Features
  • Inspires Innovation
  • Altruistic
  • Client Friendly Policies

Feature Ratings

Average 85

Auto-Responders

90

Dynamic Content

88

Campaign Management

87

Email Templates

86

Sales Intelligence & Conversion Rates

86

Segmentation

85

A/B Testing

85

Basic Reporting and Analytics

84

Content Authoring

84

Email Delivery

84

Mobile Optimized

82

Vendor Capability Ratings

Average 86

Breadth of Features

89

Usability and Intuitiveness

88

Quality of Features

88

Vendor Support

87

Ease of Customization

87

Ease of Implementation

86

Business Value Created

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

84

Ease of IT Administration

82

Ease of Data Integration

81

GetResponse Reviews

Aiko W.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Complete marketing solution

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse stands out due to its extensive feature set and its flexibility in terms of integration with different platforms, especially e-commerce ones. It also has its powerful drag and drop editor, automation of ad placement and its integration with multiple e-commerce platforms. The drag and drop editor allows us to easily create attractive emails without having to be design experts

What is your favorite aspect of this product?

I like it because it's especially appropriate for businesses looking to maximize their reach and increase their conversion rate through email marketing. GetResponse helps us address these business problems by offering a wide range of features and functionality that allow us to maximize our reach and achieve our marketing objectives

What do you dislike most about this product?

Although integration with eCommerce platforms is a notable feature, there may be some compatibility issues with certain smaller platforms

What recommendations would you give to someone considering this product?

It's ideal for eCommerce businesses that want to easily sync and track their customer data, as well as businesses of all sizes looking to create beautiful emails without having any design skills. However, for businesses that primarily focus on other marketing channels, such as social media, GetResponse may not be the most suitable option.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Pradeep J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2025

Powerful and User-Friendly, but Room for Advanced

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

GetResponse stands out with its comprehensive all-in-one marketing solution, offering not only email marketing but also tools for landing page creation, webinar hosting, and advanced automation workflows. Its user-friendly interface, along with powerful segmentation and analytics, allows businesses to run targeted campaigns efficiently. Additionally, GetResponse's ability to scale from small businesses to enterprises and its competitive pricing make it a strong contender in the market.

What is your favorite aspect of this product?

My favorite aspect of GetResponse is its automation capabilities. The platform allows for highly customizable workflows, enabling businesses to create targeted, automated email sequences based on user actions. This level of personalization not only saves time but also helps drive better engagement and conversions, making it a powerful tool for any marketing strategy.

What do you dislike most about this product?

One aspect I dislike about GetResponse is the learning curve for some of its more advanced features, like the automation builder and landing page editor. While powerful, these tools can be overwhelming for beginners or those with limited technical expertise, requiring a bit more time to master compared to simpler platforms.

What recommendations would you give to someone considering this product?

I’d recommend GetResponse to anyone looking for an all-in-one marketing solution, especially if you need strong email marketing, automation, and landing page features. However, be prepared to invest some time in learning the platform’s more advanced tools. If you're new to marketing automation, take advantage of their tutorials and support resources to get up to speed. Additionally, make sure to assess your business needs to ensure the pricing tier you choose aligns with the features you require.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

HARSHIL R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Fantastic product high cost

Likeliness to Recommend

9 /10

What differentiates GetResponse from other similar products?

As per my knowledge and uses GetResponse's comprehensive all-in-one marketing platform, which combines email marketing, marketing automation, webinars, and landing pages, differentiates it from other similar products, offering a robust and streamlined solution for businesses.

What is your favorite aspect of this product?

My favorite aspect of GetResponse is its intuitive drag-and-drop email builder and automation workflow editor, making it easy to create and customize email campaigns and automate marketing processes without requiring extensive technical expertise.

What do you dislike most about this product?

I dislike that GetResponse's pricing plans can become costly for larger subscriber lists or more advanced features, and some users may find the interface overwhelming due to the numerous features and options available.

What recommendations would you give to someone considering this product?

I would recommend starting with GetResponse's free trial to test its features and automation capabilities, carefully evaluating the pricing plans to ensure they align with your business needs, and exploring the extensive library of tutorials and support resources to maximize the platform's potential.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Altruistic

Cons

  • Slower Product Innovation
  • Less Respectful
  • Leverages Incumbent Status

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