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Emotional Footprint Awards 2024

Software Asset Management


SoftwareReviews names Sassafras AllSight, USU Software Asset Management, and Eracent IT Management Center as Software Asset Management Emotional Footprint Award Winners.


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Software Asset Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Sassafras Software

Sassafras AllSight

Sassafras AllSight delivers enterprise IT Asset Management to organizations worldwide in corporate, government, and learning environments large and small. Scalable, automated hardware and software inventory and usage reporting feed powerful dashboards and extensive reports, making ITAM easier than ever. Native Windows, Mac, Linux, and ChromeOS clients also report connected monitors and storage drives. Integrations with Intune, JAMF, and PaperCut easily import other types of hardware. Accurate hardware data enriches your CMDB with free integrations for TeamDynamix, Jira, and ServiceNow.

8.9

CX Score

CX
Score

+99

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 99% Positive
Badge Winner
24Reviews

USU

USU Software Asset Management

With USU Software Asset Management, you get much more than just a bunch of software solutions: You receive tools and services from a single source — an advantage to you that sets us apart from other providers

8.3

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
21Reviews

Eracent

Eracent IT Management Center

The IT Management Center™ (ITMC), is a comprehensive lifecycle management for all assets and licenses, providing continuous tracking from planning through refresh/retirement. Supports optimized utilization of all assets from acquisition to disposition, and provides a baseline that is not dependent on dynamic discovery data that can constantly change.

8.1

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

2% Negative 87% Positive
Badge Winner
31Reviews

Other Evaluated Vendors


ManageEngine

ManageEngine AssetExplorer

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

8.0

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

91

Value Index

VALUE INDEX

3% Negative 91% Positive
23Reviews

ServiceNow

ServiceNow Software Asset Management

Software Asset Management runs on a single-architecture platform, enabling faster outcomes to slash spending and license compliance risks. ServiceNow Software Asset Management is the only SAM solution that operates on a single platform with a common service data model.

7.8

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

1% Negative 89% Positive
15Reviews

Snow Software

Snow Software

Snow brings together software asset management, cloud management and SaaS management so you can fully optimize your technology in one platform that seamlessly integrates with your enterprise ecosystem. Snow Software is a unified cloud-native platform delivering actionable insights on your IT environment. Bringing together SaaS management, software asset management and cloud cost management, you can optimize IT spend, rein in cost, mitigate risk and drive value from all your technology.

7.7

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

1% Negative 88% Positive
15Reviews

Flexera

Flexera One

Growing complexity in hybrid IT environments creates greater challenges for leaders like you. Flexera One helps you visualize your entire estate from on-premises to SaaS to cloud. And it delivers the power to mitigate risk, reduce costs and maximize every technology investment—so you can invest in innovation.

7.7

CX Score

CX
Score

+90

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

1% Negative 91% Positive
12Reviews

For the full list of vendors in this space, click here.

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