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ServiceNow Software Asset Management Logo
ServiceNow

ServiceNow Software Asset Management

7.7 /10
Category
ServiceNow Software Asset Management
7.7 /10

What is ServiceNow Software Asset Management?

Software Asset Management runs on a single-architecture platform, enabling faster outcomes to slash spending and license compliance risks. ServiceNow Software Asset Management is the only SAM solution that operates on a single platform with a common service data model.

Company Details


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Awards & Recognition

ServiceNow Software Asset Management won the following awards in the Software Asset Management category

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ServiceNow Software Asset Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow Software Asset Management.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

70 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow Software Asset Management?

4% Negative
3% Neutral
93% Positive

Pros

  • Client's Interest First
  • Generous Negotitation
  • Friendly Negotiation
  • Trustworthy

Feature Ratings

Average 76

Audit Scheduling and Management

82

Analytics and Reporting

82

Cloud License Management

80

Software Inventory Management

79

Software Recognition Library

78

Integration with IT Systems

77

License Optimization Insights

76

Contract Management

76

Software Usage Metering

76

Integrated Discovery

76

End to End Lifecycle Management

75

Vendor Capability Ratings

Average 77

Ease of IT Administration

86

Ease of Customization

83

Usability and Intuitiveness

80

Ease of Data Integration

79

Ease of Implementation

77

Quality of Features

76

Business Value Created

76

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

73

Vendor Support

73

Breadth of Features

73

ServiceNow Software Asset Management Reviews

Rakesh P.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

ServiceNow's Dynamic Growth in SAM Area

Likeliness to Recommend

10 /10

What differentiates ServiceNow Software Asset Management from other similar products?

Rapidly growing Software Asset Management solutions for medium/big size organizations. Competitors at ServiceNow have a lot more to offer in the software asset management space as of today, but... ServiceNow is doing a lot to address the functionality gap between the tools. With each release, ServiceNow adds new features e.g. enhanced Windows Server licensing based on the recently introduced changes by Microsoft, improved entitlement management modules and much more. Implementation of the tool can be quite a challenge - getting it up and running requires significant effort and expertise. Highly recommended tool.

What is your favorite aspect of this product?

Additional feature like license spend detection, license workbench, and all in one tool to manage SAM landscape along with ITSM process.

What do you dislike most about this product?

Software and Hardware Discovery.

What recommendations would you give to someone considering this product?

All features are available to help you achieve your SAM goals. It also provides a visually intuitive and insightful platform to gain insight into your subscriptions. It's a great tool for business process, you could automate tasks across several domains such as your customer service, your security, IT etc. It's sync is mail is perfect for the updates in real time and generation of reports is another feature which is really helpful for daily operations. Overall its cost effective SAM solution tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tahseen F.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Impressive Management Tool I have ever used!

Likeliness to Recommend

10 /10

What differentiates ServiceNow Software Asset Management from other similar products?

In my personal opinion and usage, I see the features and functionality are immensely benefiting to an IT team or organization. As part of my project & teams we use SNOW every now and then to record Incidents and use it effectively. I think the main key difference is the User Interface and how it can easily be embedded into the lives of every IT personnel.

What is your favorite aspect of this product?

To manage my work on day to day basis it works like a charm and whatever makes my job easy, I love those applications.

What do you dislike most about this product?

Well, I would say nothing so far that I have to complain about this product. It has been terrific since I have been using this application.

What recommendations would you give to someone considering this product?

If you want to make your complex management of Incidents raised in a software team, this would be the best solution there is in the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Vivek V.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

"Best product for corporate!"

Likeliness to Recommend

8 /10

What differentiates ServiceNow Software Asset Management from other similar products?

ServiceNow has good ticket management features comparing to other tool, it looks to be a best fit for a bigger client organisation. Email update to the work notes & customer visible and team queue concept is effective here. 3 strike concept self manages the closure of ticket which is impressing comparing to other tools.

What is your favorite aspect of this product?

Good UI for end user and backend. easy to learn and guide others, Highly powerful dashboard and customising query option to retrieve the desire information from the tables.

What do you dislike most about this product?

UI can be much more improvised, as some components in the tool are not fit for that UI. Appreciated that It has many features (over than what is required) listed in the web UI, but having lot of options confuses the users sometime in what to use and how to use it.

What recommendations would you give to someone considering this product?

It should have an option to limit the options in backend for team in each queue. so that team can use the required options in the ServiceNow effectively. UI needs to be minimised and UX can be improvised by considering the above sentence. Option to manage the states of the ticket by an email should be available. Having some quick option (like: send out an acknowledgment to user) in the body of the email which we get while ticket been assigned to our queue.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

Cons

  • Wastes Time

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