Emotional Footprint Awards 2024
Payment Processing
SoftwareReviews names Stripe Payments, Amazon Pay, and BlueSnap as Payment Processing Emotional Footprint Award Winners.
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Payment Processing
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Amazon
Amazon Pay
Let’s go beyond just speed and convenience. Amazon Pay offers a safe and secure checkout experience backed by Amazon’s technology, innovation, and robust risk management services.
9.4
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Stripe
Stripe Payments
Accept payments and move money globally with Stripe’s powerful APIs and software solutions designed to help you capture more revenue.
9.3
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
92
Value Index
VALUE INDEX
Bluesnap
BlueSnap
BlueSnap provides an All-in-One Payment Platform designed to increase sales and reduce costs for B2B and B2C businesses around the world. Our Platform supports integrated payments, online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. With a single integration to our Platform, businesses can accept any payment with ease.
8.8
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
92
Value Index
VALUE INDEX
Other Evaluated Vendors
Square, Inc.
Square Payments
Whether you’re selling in person or online, Square can help you take all kinds of payments quickly and securely
8.2
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Venmo
Venmo for Business
Accept Venmo payments in your app, online, or in person and tap into our active community of more than 60 million people.
8.0
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
PayPal
Braintree Direct
Accept and process cards, PayPal, and wallets such as Venmo (US only), Apple Pay, and Google Pay in a single, modern integration. Plus, get industry-leading tools to help prevent fraudulent transactions, manage data security, and streamline operations.
8.0
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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