Square, Inc.

Square Payments

Composite Score

7.7 /10

CX Score

7.7 /10

37 Reviews Write a Review

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What is Square Payments?

Whether you’re selling in person or online, Square can help you take all kinds of payments quickly and securely

Company Details

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Awards & Recognition

Square Payments won the following awards in the Payment Processing category

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2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation

2023

2022 Data Quadrant Gold Medalist

2022

2 Top Rated Capabilities

3 Top Rated Features

2022

Square Payments Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square Payments.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

90 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square Payments?

12% Negative

6% Neutral

82% Positive

Pros

Respectful
Caring
Security Protects
Enables Productivity

Feature Ratings

Average 83

Credit Card Processing

Security

Mobile Payments

POS Integration

POS Verification

Digital Wallet Integration

Recurring Payments

Reporting Analytics

Multi Currency

Customer Support

E-Commerce Integration

Vendor Capability Ratings

Average 80

Ease of Customization

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Square Payments Reviews

Imaobong J.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Great features

Likeliness to Recommend

6 /10

What differentiates Square Payments from other similar products?

It has great features

What is your favorite aspect of this product?

It has good user interface

What do you dislike most about this product?

It has poor customer service

What recommendations would you give to someone considering this product?

It is good, try it and use

Pros

Enables Productivity
Caring
Saves Time
Respectful

Cons

Less Performance Enhancing
Slower Product Innovation
Less Reliable

Matt G.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2024

Easy to use and great features!

Likeliness to Recommend

9 /10

What differentiates Square Payments from other similar products?

You can accept payments mobile or in person

What is your favorite aspect of this product?

Ease of use accepting payments

What do you dislike most about this product?

The fees are kind of high

What recommendations would you give to someone considering this product?

This product is great in expanding your business

Pros

Effective Service
Helps Innovate
Continually Improving Product
Reliable

Gavin P.

Role: C-Level
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2024

Stable product, poor support and lacking API data

Likeliness to Recommend

6 /10

What differentiates Square Payments from other similar products?

Flat rate for all card types.

What is your favorite aspect of this product?

Easy to use interface

What do you dislike most about this product?

Cannot access a detailed payment log of the payments made via API.

What recommendations would you give to someone considering this product?

Good for POS retail, not so good for international e commerce.

Pros

Respectful
Security Protects
Trustworthy
Efficient Service

Cons

Inhibits Innovation
Commodity Features
Less Effective Service

Square Payments

What is Square Payments?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Square Payments Ratings

86 Likeliness to Recommend

1 Since last award

90 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Square Payments?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Security Built-in security to protect payment information to prevent fraud and hacking

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

POS Verification Support cardholder verification methods for POS transactions

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Recurring Payments The ability to schedule payments at a cadence

Reporting Analytics Reports and analytics created from payment data

Multi Currency Allows users to process payments in multiple currencies

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Square Payments Reviews

Imaobong J.

Great features

Likeliness to Recommend

Pros

Cons

Matt G.

Easy to use and great features!

Likeliness to Recommend

Pros

Gavin P.

Stable product, poor support and lacking API data

Likeliness to Recommend

Pros

Cons

Most Popular Square Payments Comparisons

Amazon Pay

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BlueSnap

GoCardless

Paypal Braintree

1
Since last award

1
Since last award

Feature Ratings

Credit Card Processing

Security

Mobile Payments

POS Integration

POS Verification

Digital Wallet Integration

Recurring Payments

Reporting Analytics

Multi Currency

Customer Support

E-Commerce Integration

Vendor Capability Ratings

Ease of Customization

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support