Emotional Footprint Awards 2023
Secure Access Service Edge
SoftwareReviews names Cisco Umbrella, Cloudflare, VMware SASE, Fortinet FortiSASE, and Aruba EdgeConnect as Secure Access Service Edge Emotional Footprint Award Winners.
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Secure Access Service Edge
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Cisco Systems
Cisco Umbrella
Cisco Umbrella offers flexible, cloud-delivered security when and how you need it. It combines multiple security functions into one solution, so you can extend protection to devices, remote users, and distributed locations anywhere.
9.0
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
CloudFlare Inc
Cloudflare
Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all traffic routed through its intelligent global network, which gets smarter with each new site added. As a result, they see significant improvement in performance and a decrease in spam and other attacks.
8.8
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Aruba Networks
Aruba EdgeConnect
Aruba Edge-to-Cloud Security for the Intelligent Edge. Full visibility, control, and enforcement with a built-in foundation for Zero Trust and SASE frameworks.
8.7
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Fortinet
Fortinet FortiSASE
SASE is the future of converged security and networking. From ZTNA, SWG to cloud-delivered NGFW, the Fortinet platform provides complete readiness for embracing SASE. SASE Solution - Cloud Delivered Security for Distributed Networks
8.7
CX Score
CX
Score
+96
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
VMware, Inc.
VMware SASE
VMware SASE Platform provides secure, reliable, and optimized access to traditional and new applications for mobile clients, branches, and campuses with a single, holistic solution. The secure access service edge (SASE) platform that converges cloud networking and cloud security service to deliver flexibility, agility, and scale for enterprises of all sizes.
8.6
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
Other Evaluated Vendors
Palo Alto Networks
Prisma Access
Prisma SASE is the secure foundation for agile, cloud-enabled organizations. Prisma SASE converges best-of-breed security with best-of-breed next-gen SD-WAN into the cloud-delivered platform. It consolidates multiple point products, including ZTNA, Cloud SWG, CASB, FWaaS, and SD-WAN, into a single integrated service, reducing network and security complexity while increasing organizational agility. Prisma SASE secures all apps used by your hybrid workforce, regardless of whether users are remote, mobile, or working from a branch office. Our proven cloud-delivered security services leverage ML-powered threat prevention.
8.3
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
CATO Networks
Cato SASE Cloud
Cato SASE cloud is a global converged cloud-native service that securely and optimally connects all branches, datacenters, people, and clouds. Cato can be gradually deployed to replace or augment legacy network services and security point solutions.
8.3
CX Score
CX
Score
+99
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Adam Networks
adam:ONE
adam:ONE® is a SASE solution focused on Zero Trust connectivity at each network edge. It is compatible with all types of IP network deployments, on-premise or cloud-centric. The system functions without agents, tunnels, proxies or the need to break encryption and is thus also effective for OT. Some of the core elements are: dynamic machine driven allowlisting; egress control by preventing traffic that did not originate with a permitted DNS query, using Don’t Talk to Strangers (DTTS)® and threat intelligence aggregation (DNSharmony®).
8.2
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Zscaler
Zscaler Secure Access Service Edge
The Zscaler Cloud Security Platform is a SASE service built from the ground up for performance and scalability. As a globally distributed platform, users are always a short hop to their applications, and through peering with hundreds of partners in major internet exchanges around the world it ensures optimal performance and reliability for your users.
8.2
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Lookout Inc
Lookout Secure Access Service Edge
With users everywhere and apps and data in the cloud, work no longer occurs in designated locations. But this means the legacy perimeter is insufficient. To protect anywhere, anytime access to apps and data, you need security that is software-defined and cloud-delivered in order to regain the visibility and controls you once had.
7.8
CX Score
CX
Score
+87
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Netskope
Netskope Cloud Security Platform
Netskope solutions, including Netskope Intelligent Security Service Edge (SSE) are built on the Netskope Security Cloud, providing unrivaled visibility and real-time data and threat protection when accessing cloud services, websites, and private apps from anywhere, on any device.
7.6
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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