Zscaler

Zscaler Zero Trust Exchange

Composite Score

7.9 /10

CX Score

8.0 /10

24 Reviews Write a Review

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What is Zscaler Zero Trust Exchange?

As cyberattacks become more sophisticated and users work from anywhere, the hub-and-spoke networks and perimeter security we once relied on—VPNs and firewalls—fail to provide strong cyber and data protection and deliver poor user experience. Stretching your network like this enables cybercriminals to attack and compromise sensitive data.

Company Details

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Awards & Recognition

Zscaler Zero Trust Exchange won the following awards in the Secure Access Service Edge category

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4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

6 Top Rated Features

2023

Zscaler Zero Trust Exchange Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zscaler Zero Trust Exchange.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

5
Since last award

94 Plan to Renew

4
Since last award

79 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zscaler Zero Trust Exchange?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Unique Features
Includes Product Enhancements
Security Protects

Feature Ratings

Average 83

Secure Web Gateway (SWG)

Zero Trust

Cloud Access Security Broker (CASB)

Enablement for Security Teams

Viable Alternative VS Traditional MPLS

Network Sandboxes

Web Application and API Protection (WAAP)

SD-WAN

Data Analytics / BI / AI

Firewall as a Service (FWaaS)

Remote Browser Isolation (RBI)

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Vendor Support

Also Featured in...

Security Service Edge

Score 7.9

View Zscaler Zero Trust Exchange in this category (opens in a new tab)

Zscaler Zero Trust Exchange Reviews

Role: Student Academic
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2025

Fantastic product

Likeliness to Recommend

9 /10

Pros

Includes Product Enhancements
Friendly Negotiation
Helps Innovate
Enables Productivity

Cons

Less Effective Service

Vidhi A.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Secure Cloud Connectivity

Likeliness to Recommend

9 /10

What differentiates Zscaler Zero Trust Exchange from other similar products?

It stands out by delivering cloud-native architecture to enforce strict Zero Trust approach. It has seamless integration with our existing environments.

What is your favorite aspect of this product?

It offers end to end visibility and control. It does not need a heavy infrastructure.

What do you dislike most about this product?

Understanding and implementing the architecture can be complex for a beginner.

What recommendations would you give to someone considering this product?

Plan your requirements and investigate on how it suits you.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Keshavulu D.

Role: Student Academic
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Comprehensive security solution

Likeliness to Recommend

10 /10

What differentiates Zscaler Zero Trust Exchange from other similar products?

Zscaler Zero Trust Exchange stands out due to its robust cloud-native architecture, seamless scalability, and a strong focus on delivering a zero-trust security model. Its ability to provide secure, fast, and reliable access to applications without relying on traditional VPNs sets it apart. Additionally, its integration capabilities, real-time threat detection, and user-friendly interface enhance its differentiation in the market

What is your favorite aspect of this product?

My favorite aspect of Zscaler Zero Trust Exchange is its seamless implementation of zero-trust principles, enabling secure access to applications without the need for traditional VPNs. This enhances both security and user experience while simplifying network management.

What do you dislike most about this product?

The pricing structure of Zscaler Zero Trust Exchange can be a bit high, especially for smaller organizations, and the initial setup may require significant time and expertise.

What recommendations would you give to someone considering this product?

Assess Your Needs: Ensure your organization is ready to adopt a zero-trust security model and has the infrastructure to support it. Plan for Implementation: Allocate sufficient time and resources for the initial setup and integration to avoid delays. Engage with Zscaler Support: Take advantage of Zscaler's customer support and resources to address any implementation challenges. Evaluate ROI: Consider the long-term benefits of enhanced security and streamlined network access to justify the investment. Training and Adoption: Provide adequate training to your IT team and end-users to maximize the platform's potential.

Pros

Helps Innovate
Reliable
Trustworthy
Inspires Innovation

Cons

Slower Product Innovation
Leverages Incumbent Status

Zscaler Zero Trust Exchange

What is Zscaler Zero Trust Exchange?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Zscaler Zero Trust Exchange Ratings

89 Likeliness to Recommend

5 Since last award

94 Plan to Renew

4 Since last award

79 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Zscaler Zero Trust Exchange?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Network Sandboxes Sandboxes are used to safely execute suspicious code without risking harm to the host device or network.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Security Service Edge

Zscaler Zero Trust Exchange Reviews

Fantastic product

Likeliness to Recommend

Pros

Cons

Vidhi A.

Secure Cloud Connectivity

Likeliness to Recommend

Pros

Keshavulu D.

Comprehensive security solution

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Secure Web Gateway (SWG)

Zero Trust

Cloud Access Security Broker (CASB)

Enablement for Security Teams

Viable Alternative VS Traditional MPLS

Network Sandboxes

Web Application and API Protection (WAAP)

SD-WAN

Data Analytics / BI / AI

Firewall as a Service (FWaaS)

Remote Browser Isolation (RBI)

Vendor Capability Ratings

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