Home > Awards > Field Service Management

Emotional Footprint Awards 2023

Field Service Management


SoftwareReviews names Workiz, WorkTrek, and Jobber as Field Service Management Emotional Footprint Award Winners.


View Category

Field Service Management

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

Download Now

30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Workiz Inc

Workiz

Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.

8.3

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

5% Negative 85% Positive
Badge Winner
44Reviews

WorkTrek

WorkTrek

WorkTrek is a cloud platform that assists maintenance teams, asset and facility managers, and technicians in streamlining and digitizing their fieldwork, maintenance, and asset management operations. It consolidates your asset data and keeps track of your upkeep activities, paperwork, history of services, spare parts, asset states, and prices. Additionally, it allows you to generate, allocate, and schedule work orders all in one location without having to deal with piles of paperwork.

8.0

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

0% Negative 91% Positive
Badge Winner
12Reviews

Jobber

Jobber

Get the tools you need to get more jobs, impress your clients, and earn more money on every job.

8.0

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
12Reviews

Other Evaluated Vendors


ServiceTitan

ServiceTitan

ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.

7.9

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

8% Negative 85% Positive
21Reviews

Freshworks

Freshdesk

Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.

7.9

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 89% Positive
21Reviews

Field Nation

Field Nation

Field Nation is the complete field service marketplace and project management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.

7.9

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

4% Negative 89% Positive
20Reviews

Salesforce.com Inc

Salesforce Field Service

Salesforce Field Service Software empowers your employees to deliver intelligent and connected service in the field. Field Service Software helps you: Improve first-visit resolution with Field Service; Boost employee productivity in the field; Automate appointment scheduling; Manage agents, dispatchers, and mobile workers; Get real-time visibility into all operations; Optimize mobile workforce allocation; and Keep customers updated at every step of the way.

7.3

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

5% Negative 83% Positive
12Reviews

Microsoft Corporation

Dynamics 365 Field Service

Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time.

7.0

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

9% Negative 80% Positive
21Reviews

Skedulo

Skedulo

Skedulo is the platform for intelligent mobile workforce management. The Skedulo platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are full-time, part-time, or contract employees. Skedulo offers enterprises and mid-market companies a mobile workforce management solution with robust integration capabilities.. With Skedulo, enterprises can unify their tech stacks and move trustworthy data across the organization with ease.

7.0

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

4% Negative 82% Positive
12Reviews

For the full list of vendors in this space, click here.

Contact Us

* Starred fields are required

Or, email us at hello@softwarereviews.com