Dynamics 365 Field Service Logo
Dynamics 365 Field Service Logo
Microsoft Corporation

Dynamics 365 Field Service

7.0 /10
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Dynamics 365 Field Service
7.0 /10

What is Dynamics 365 Field Service?

Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time.

Company Details

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Awards & Recognition

Dynamics 365 Field Service won the following awards in the Field Service Management category

Dynamics 365 Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Field Service.

78 Likeliness to Recommend

89 Plan to Renew

74 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Field Service?

6% Negative
7% Neutral
87% Positive

Pros

  • Unique Features
  • Respectful
  • Enables Productivity
  • Fair

Feature Ratings

Average 71

Application Integration

79

Online Booking

79

Field Service Workflow Management

78

Billing and Invoice Management

77

Dispatch Management

74

Field Service Knowledge Management

73

Quotes and Estimates

72

Field Sales Enablement

71

Service Scheduling

70

Dashboards, Analytics and Reporting

70

GPS Tracking

68

Vendor Capability Ratings

Average 74

Ease of IT Administration

80

Ease of Customization

77

Product Strategy and Rate of Improvement

76

Quality of Features

75

Availability and Quality of Training

73

Vendor Support

73

Ease of Implementation

73

Business Value Created

72

Usability and Intuitiveness

72

Breadth of Features

71

Ease of Data Integration

68

Dynamics 365 Field Service Reviews

Amal J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2024

Quick and User-friendly Application

Likeliness to Recommend

8 /10

What differentiates Dynamics 365 Field Service from other similar products?

The self intuitive and user-friendly app makes it very unique. Also the model driven application is very quick and responsive.

What is your favorite aspect of this product?

The periodic updations to make the application very quick and user-friendly is an aspect whick I like the most

What do you dislike most about this product?

At times, there is a lag while using the application. Also the refresh operation ends up in white screen.

What recommendations would you give to someone considering this product?

I would like the application cost to be reduced so that even small business customers can also buy the product.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Inspires Innovation

Cons

  • Less Caring

Faisal S.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Featured solution

Likeliness to Recommend

5 /10

What differentiates Dynamics 365 Field Service from other similar products?

Bit different from other

What is your favorite aspect of this product?

Data coleboration

What do you dislike most about this product?

Nothing dislikes

What recommendations would you give to someone considering this product?

Use it, very friendly

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Less Reliable

Arun M.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Mastery at Field level

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Field Service from other similar products?

Best UI UX, Customizations possible with good number of options, Cross platform efficient, Mobile and Web mode allows good flexibility

What is your favorite aspect of this product?

Work order and technician scheduling management

What do you dislike most about this product?

Not much atleast as of now

What recommendations would you give to someone considering this product?

Best field services options available here with good customziations in terms of functionality and UI UX designing.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

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