In Partnership With SelectHub
What is Dynamics 365 Field Service?
Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time.
Company Details
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Dynamics 365 Field Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
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78 Likeliness to Recommend
89 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Field Service?
Pros
- Unique Features
- Respectful
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Integration
Online Booking
Field Service Workflow Management
Billing and Invoice Management
Dispatch Management
Field Service Knowledge Management
Quotes and Estimates
Field Sales Enablement
Service Scheduling
Dashboards, Analytics and Reporting
GPS Tracking
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Dynamics 365 Field Service Reviews
Amal J.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Sep 2024
Quick and User-friendly Application
Likeliness to Recommend
What differentiates Dynamics 365 Field Service from other similar products?
The self intuitive and user-friendly app makes it very unique. Also the model driven application is very quick and responsive.
What is your favorite aspect of this product?
The periodic updations to make the application very quick and user-friendly is an aspect whick I like the most
What do you dislike most about this product?
At times, there is a lag while using the application. Also the refresh operation ends up in white screen.
What recommendations would you give to someone considering this product?
I would like the application cost to be reduced so that even small business customers can also buy the product.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Inspires Innovation
Cons
- Less Caring
Please tell us why you think this review should be flagged.
Faisal S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Featured solution
Likeliness to Recommend
What differentiates Dynamics 365 Field Service from other similar products?
Bit different from other
What is your favorite aspect of this product?
Data coleboration
What do you dislike most about this product?
Nothing dislikes
What recommendations would you give to someone considering this product?
Use it, very friendly
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Cons
- Less Reliable
Please tell us why you think this review should be flagged.
Arun M.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Mastery at Field level
Likeliness to Recommend
What differentiates Dynamics 365 Field Service from other similar products?
Best UI UX, Customizations possible with good number of options, Cross platform efficient, Mobile and Web mode allows good flexibility
What is your favorite aspect of this product?
Work order and technician scheduling management
What do you dislike most about this product?
Not much atleast as of now
What recommendations would you give to someone considering this product?
Best field services options available here with good customziations in terms of functionality and UI UX designing.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Inspires Innovation
Please tell us why you think this review should be flagged.
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