In Partnership With SelectHub
What is Salesforce Field Service?
Salesforce Field Service Software empowers your employees to deliver intelligent and connected service in the field. Field Service Software helps you: Improve first-visit resolution with Field Service; Boost employee productivity in the field; Automate appointment scheduling; Manage agents, dispatchers, and mobile workers; Get real-time visibility into all operations; Optimize mobile workforce allocation; and Keep customers updated at every step of the way.
Company Details
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In Partnership With SelectHub
Salesforce Field Service Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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82 Likeliness to Recommend
1
Since last award
76 Plan to Renew
1
Since last award
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+83 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Field Service?
Pros
- Inspires Innovation
- Respectful
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Field Service Workflow Management
Dashboards, Analytics and Reporting
Dispatch Management
Field Service Knowledge Management
Service Scheduling
Application Integration
Online Booking
Mobile App
Field Sales Enablement
Quotes and Estimates
GPS Tracking
Vendor Capability Ratings
Business Value Created
Ease of Data Integration
Quality of Features
Ease of Customization
Vendor Support
Breadth of Features
Availability and Quality of Training
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Product Strategy and Rate of Improvement
Salesforce Field Service Reviews
Amrithasri M.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2024
All in One platform for Service Management
Likeliness to Recommend
What differentiates Salesforce Field Service from other similar products?
One stop solution where we can do entire process of service like registering the complaint till delivery of product after service gets over.
What is your favorite aspect of this product?
As it is one line platform easy to get all the information about the vehicle since it get booked and also till the service history. Invoice generating is very simple. Job card creation and addition of spares become easier and thus increases the productivity. It is just impressive go for it.
What do you dislike most about this product?
More training videos are required as it was different to learn in the beginning.
What recommendations would you give to someone considering this product?
Simple steps and all together in one application thus it saves cost and time.Works great in improving service and productivity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Shelby G.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Feb 2024
Salesforce Fair Review
Likeliness to Recommend
What differentiates Salesforce Field Service from other similar products?
The layout is great. It has been a brilliant product to role out for service based roles. Work order allocation and creation is easy, I have been able to train multiple members of staff in this very easily.
What is your favorite aspect of this product?
The dispatch console is brilliant
What do you dislike most about this product?
The customisation is a nightmare
What recommendations would you give to someone considering this product?
Perhaps get the Quote for salesforce to support you with the transition
Pros
- Reliable
- Saves Time
- Friendly Negotiation
- Appreciates Incumbent Status
Please tell us why you think this review should be flagged.
Pranav P.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Feb 2024
easy use and perfect for users
Likeliness to Recommend
What differentiates Salesforce Field Service from other similar products?
its keep tracking of inventry databases and customer communications
What is your favorite aspect of this product?
everything was goodly organized
What do you dislike most about this product?
AI need to be improved
What recommendations would you give to someone considering this product?
its have nice compliance and reporting which made things easier
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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