Emotional Footprint Awards 2023
Digital Experience - Enterprise
SoftwareReviews names Enonic, WordPress VIP, Progress Sitefinity, Adobe Experience Manager, Bloomreach Commerce Experience Cloud, and Crownpeak Digital Experience Platform as Digital Experience - Enterprise Emotional Footprint Award Winners.
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Digital Experience - Enterprise
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Enonic
Enonic
Digital teams use the Enonic platform to structure content, compose pages, and deliver digital experiences with their preferred front-end frameworks. Visual editing and real-time preview give editors an intuitive mastery and control of their content, which can be accessed via the API and used as data. The platform also supports re-use and localization of content to support brands across markets. Enonic is optimized for agile development, and offers standard integrations with popular marketing tools and front-end frameworks. Developers can even build their own back-end services and APIs to cover custom use cases.
8.5
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Progress Software
Progress Sitefinity
Engage, Convert and Retain Customers Across the Entire Customer Lifecycle
8.5
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Automattic
WordPress VIP
Your enterprise content platform shouldn’t be a drag on time, resources, and sanity. WordPress VIP is a fully managed WordPress cloud platform for unparalleled scale, security, flexibility, and performance. End-to-end guidance and hands-on support every step of the way, from project consideration through launch and every day thereafter. WordPress VIP is built for Enterprise WordPress requirements like single sign-on, custom database tables, and running your own self-contained WordPress instances.
8.3
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Crownpeak Technology, Inc
Crownpeak Digital Experience Platform
Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.
8.2
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Bloomreach Inc
Bloomreach Commerce Experience Cloud
Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.
8.2
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Adobe Systems
Adobe Experience Manager
It’s a comprehensive content management solution for building websites, mobile apps, and forms. And it makes it easy to manage your marketing content and assets.
8.2
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Other Evaluated Vendors
Magnolia
Magnolia Digital Experience Platform
As a platform for your digital business, Magnolia lets you integrate all the different pieces of your digital infrastructure, giving your team easy-to-use, task-focused apps and providing your customers with a great experience on every digital touchpoint that matters.
8.1
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Sitecore
Sitecore Experience Platform
Content is the lifeblood of authentic customer conversations, and what you say is as important as how you say it. As one of the three key capabilities you need for context marketing, the Sitecore Web Experience Manager CMS is an integrated platform built from the ground up to support global, multilingual content at scale and provide the flexibility that enterprises demand.
7.8
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Oracle
Oracle WebCenter Sites
Oracle WebCenter Sites enables marketers and business users to easily create and manage contextually relevant social and interactive online experiences across multiple channels on a global scale to drive sales and loyalty.
7.4
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Optimizely, Inc.
Optimizely Digital Experience Platform
Episerver Digital Experience platform for creating, managing, and optimizing digital experiences including powerful content management, digital commerce, and enterprise search functionality.
7.2
CX Score
CX
Score
+67
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
OpenText Corporation
OpenText TeamSite
OpenText TeamSite is an easy-to-use, modern web content management (WCM) platform that helps you take control of your multichannel digital experiences, site design, layout, rich media management, and analytics. OpenText TeamSite helps you convert prospects into loyal followers across the entire customer journey.
7.1
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Acquia Inc
Acquia Drupal Cloud
The first composable experience platform. Assemble and deploy digital experiences, wherever your customers spend time. Powered by Drupal.
6.6
CX Score
CX
Score
+64
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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