Emotional Footprint Awards 2023
Digital Adoption Platforms
SoftwareReviews names Pendo Experience Platform and Newired as Digital Adoption Platforms Emotional Footprint Award Winners.
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Digital Adoption Platforms
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Pendo.io, Inc.
Pendo Experience Platform
Pendo for Mobile is a codeless solution for native iOS and Android Applications, Xamarin & React Native. We have a Track Events solution for SwiftUI, Flutter and hybrid apps. Automatically track any user action in your app to get instant insights without prior app tagging or engineering effort. Understand users through their product journey on mobile and web, to reveal moments of delight and areas for improvement.
9.3
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
94
Value Index
VALUE INDEX
Newired
Newired
Newired is a Digital Adoption Solution which allows you to design and create a guidance overlay to help users of virtually any web-based software. Newired introduces an interactive guidance layer which enhances user experience, boosts application adoption and guides customers or employees through any task, providing contextual help in an easy-to-use interface. With Newired onboarding and training tools, business process owners, HR trainers, and other professionals can turn training manuals, and support resources into a powerful and interactive guidance layer, which will provide real time, in-app support.
8.9
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Other Evaluated Vendors
WalkMe
WalkMe
WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.
8.6
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Appcues Inc
Appcues
Appcues is used to measure and improve product adoption—without a developer. The no-code platform empowers non-technical teams to track and analyze product usage, and publish beautiful in-app onboarding tours, announcements, and surveys, in minutes.
8.5
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Mixpanel
Mixpanel
Mixpanel's event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users across web and mobile platforms. Powerful, flexible, and easy-to-use, Mixpanel enables teams to learn from their user data and innovate rapidly in creating winning products.
8.5
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Userpilot
Userpilot
Userpilot is a product experience software that gives non-technical teams the ability to create powerful contextual onboarding experiences. 100s of product and customer teams from companies such as UiPath, Porsche and McGraw Hill trust Userpilot to increase their user adoption through behavior-driven product experiences and to deliver beautiful, personalized and highly customizable user experiences.
8.2
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Whatfix Inc
Whatfix
Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.
8.1
CX Score
CX
Score
+92
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
Spekit
Spekit
Spekit is the leading SaaS in-app digital adoption and enablement platform that helps employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote teams, Spekit blends the modern digital adoption platform with the simplicity of a contextual knowledge base for a lightweight yet powerful solution to continuous employee training.
7.9
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
ANCILE
uPerform
uPerform is a just-in-time learning and support platform that bolts on to your EHR, ERP, HCM, and other enterprise applications. Chosen by leading healthcare systems and over half of the Fortune 100, uPerform helps organizations centralize software training and support. With tools that accelerate content creation and delivery, uPerform empowers users with access to the right information, at the right time, specific to their role, creating more productive users and increasing clinician satisfaction. Learn more at https://www.uperform.com
6.4
CX Score
CX
Score
+59
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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