What is Userpilot?
Userpilot is a product experience software that gives non-technical teams the ability to create powerful contextual onboarding experiences. 100s of product and customer teams from companies such as UiPath, Porsche and McGraw Hill trust Userpilot to increase their user adoption through behavior-driven product experiences and to deliver beautiful, personalized and highly customizable user experiences.
Company Details
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89 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Userpilot?
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Help Screens
Content Creation
Contextual Guidance
Process Flows
Lightweight Automation
Dashboard
Analytics and Reporting
Content Management
Vendor Capability Ratings
Breadth of Features
Quality of Features
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Userpilot Reviews
Aliaksei H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
Your In-App Tour Guide
Likeliness to Recommend
What differentiates Userpilot from other similar products?
The contextual approach makes it way easier for users to learn the ropes without getting lost in a maze of documentation
What is your favorite aspect of this product?
I can easily test different onboarding flows to see what resonates best with users. Imagine the frustration of creating a long onboarding sequence, only to find out users are dropping off halfway through!
What do you dislike most about this product?
Userpilot is constantly adding new features, which is great in theory. But sometimes these updates can introduce some bugs or clunkiness
What recommendations would you give to someone considering this product?
Userpilot is an excellent tool to consider. The A/B testing and interactive walkthroughs are fantastic.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Juan D.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2023
User-friendly and super customizable
Likeliness to Recommend
What differentiates Userpilot from other similar products?
I have not tried a similar product so I cannot tell
What is your favorite aspect of this product?
It is easy to use
What do you dislike most about this product?
There is no desktop exe app
What recommendations would you give to someone considering this product?
You must have a sandbox or staging ambience Is very easy to screw things up
Pros
- Fair
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Bruno T.
- Role: Information Technology
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Feb 2023
The product is excellent for user onboarding.
Likeliness to Recommend
What differentiates Userpilot from other similar products?
Ease of use
What is your favorite aspect of this product?
it solves user onboarding creation tasks very well
What do you dislike most about this product?
User and companies analitics
What recommendations would you give to someone considering this product?
the system complies with its main delivery, which is user onboarding. It is an excellent tool to create flows and tooltips.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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