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Emotional Footprint Awards 2023

Data Archiving


SoftwareReviews names Bloomberg Vault, Barracuda Message Archiver, and Mimecast Cloud Archive as Data Archiving Emotional Footprint Award Winners.


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Data Archiving

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Barracuda Networks

Barracuda Message Archiver

Cloud-connected message archiving for efficiency and e-discovery Reduce your storage requirements, and comply with regulatory and e-discoveryrequirements easily and effectively. Get secure, long-term storage and backup inthe cloud, and boost user productivity with easy archive access from any device. An Outlook add-in enables combined search across mailboxes and archives. message Archiver automatically finds and imports all your PST files, eliminating the risk of loss.

9.3

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
21Reviews

Bloomberg L.P.

Bloomberg Vault

Bloomberg Vault is an integrated compliance and surveillance solution designed to help global financial services firms meet their regulatory obligations and business standards. Vault enables firms to capture, control, archive, reconstruct, and analyze their e-communication, trade, and voice data across the entire trading life cycle on a real time or historic basis.

9.1

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

2% Negative 95% Positive
Badge Winner
23Reviews

Mimecast Services

Mimecast Cloud Archive

Mimecast Cloud Archive has long set the industry standard for enterprise information archiving, helping to keep corporate knowledge available, protecting and preserving it, all while simplifying management and administration.

9.0

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 93% Positive
Badge Winner
30Reviews

Other Evaluated Vendors


Proofpoint

Proofpoint Archive

Legal and compliance pressures are evolving in the face of today’s data growth. That’s why you need a new approach to your data archiving challenges. Enterprise Archive is a proven, next-generation data archive solution that leverages cloud intelligence for deep insight into your data to reduce cost, complexity, and risk.

8.7

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

4% Negative 90% Positive
21Reviews

Google

Google Vault

Manage, retain, search and export your organization’s email and on-the-record chats.

8.6

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

2% Negative 91% Positive
159Reviews

Dell Technologies

Dell EMC Data Protection Suite for Archive

Dell EMC Data Protection Suite for Archive enables organizations to efficiently capture, index, store, manage, retrieve and dispose both structured and unstructured data to meet enterprise needs. It provides seamless access to archive content from email, file, and Microsoft SharePoint. It ultimately helps companies reduce IT, operational, and labor costs, as well as meet both corporate management and regulatory requirements needs.

8.4

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

3% Negative 82% Positive
19Reviews

Microsoft Corporation

Microsoft Exchange Online Archiving

Solve archiving, compliance, regulatory, and eDiscovery challenges. Hosted on Microsoft globally redundant servers, with IT-level phone support 24 hours a day, seven days a week, Exchange Online Archiving is compatible with Exchange Server 2019, 2016, 2013, and 2010. It’s also available as an add-on service for mailboxes that are hosted online.

8.0

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

7% Negative 88% Positive
25Reviews

Veritas

Veritas Enterprise Vault

Veritas Alta Archiving helps you better control and manage what information you retain while also supervising and searching the archive more efficiently.

7.7

CX Score

CX
Score

+73

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

7% Negative 80% Positive
27Reviews

For the full list of vendors in this space, click here.

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