Emotional Footprint Awards 2023
Business Process Management
SoftwareReviews names CMW Platform, Airtable, Appian BPM Suite, Nintex Promapp, IBM Cloud Pak for Business Automation, Bizagi BPM, Nintex K2, and Agiloft Workflow Management as Business Process Management Emotional Footprint Award Winners.
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Business Process Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
CMW Lab
CMW Platform
Powerful and flexible enterprise-level platform that inspires businesses for digital transformation without coding. Change your approach to business operations with CMW Platform team support on each step. Integrate all the scattered processes into one secure system using BPMN 2.0, API integrations, drag-and-drop and tens CMW Platform patented features on process management.
9.7
CX Score
CX
Score
+100
Net Emotional Footprint
Net Emotional
Footprint
94
Value Index
VALUE INDEX
Airtable
Airtable
Airtable is a flexible solution that can fit any workflow. Relate data across teams. Create real-time reports and analytics.
9.3
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Nintex
Nintex Promapp
Promapp is cloud based process management software for creating and storing business processes online. It's easy to use, and being a fully web based tool, process changes are performed and approved online, in the cloud. With Promapp, your business teams can turn complex process maps, Visio charts and lengthy procedure documents into clean, simple process maps that everyone can follow.
9.0
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Agiloft
Agiloft Workflow Management
Improve efficiency, performance, and communication across your organization. Agiloft provides a fully configurable and versatile framework to automate and manage even the most complex task flows and custom business processes.
8.9
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Appian
Appian BPM Suite
All businesses have one thing in common. They're all different. Different plans. Different processes. Different cultures. Be better at being different with Appian. Use market-leading BPM Software to design, execute, manage, and optimize your processes so you can be better at what makes you truly stand out.
8.8
CX Score
CX
Score
+90
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Nintex
Nintex K2
K2’s low-code process automation platform enables enterprises to speed time-to-market and simplify the creation of modern process applications, automate workflows and transform their businesses.
8.8
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
83
Value Index
VALUE INDEX
IBM
IBM Cloud Pak for Business Automation
IBM® Business Process Manager is a full-featured, consumable business process management (BPM) platform designed for faster time to deployment. It includes tooling and run time for process design, execution, monitoring and optimization of business processes.
8.7
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
86
Value Index
VALUE INDEX
Bizagi
Bizagi BPM
From design and modeling to automation and deployment, Bizagi BPM Software supports the complete BPM lifecycle to make continuous improvement a reality.
8.7
CX Score
CX
Score
+89
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
Other Evaluated Vendors
Kintone
Kintone
Kintone is a teamwork platform with a visual application builder that empowers individuals, teams, and organizations to effectively manage their data and workflow for better collaboration. Kintone enables and inspires anyone to rapidly build and deploy sophisticated custom database applications within a powerful collaboration environment that offers automated workflow and granular permission controls — all with no coding necessary. More than 15,000 companies have built, deployed and use over 750,000 applications on Kintone. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997.
8.4
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Nintex
Nintex Workflow Automation
Manage, automate, and optimize your processes with the Nintex Platform to quickly and intelligently transform your business.
8.2
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
SAP
SAP Business Workflow
Reduce the cost of process development and deployment – and connect heterogeneous systems within and beyond your enterprise. Our business process management (BPM) and integration solutions can help your business and IT professionals efficiently model, implement, integrate, and monitor your processes.
7.9
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Claris International Inc.
Claris FileMaker
Take on digital transformation with Claris FileMaker. Quickly build custom apps that solve your business problems today — and tomorrow. Accelerate your business, unlock your team’s creative potential, and drive to better outcomes.
7.8
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Oracle
Oracle Business Process Management
Oracle Business Process Management is the most complete and business user-friendly BPM solution available. It delivers real-time results via Business Activity Monitoring, supports design and implementation of all process types and case management flows, and delivers a rapid ROI while enhancing your operational effectiveness.
7.8
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
Pegasystems Inc.
Pega BPM
Improve efficiency, visibility, and agility of critical business processes. Build flexible and easy-to-use business solutions that help your business innovate and differentiate in a fast-changing market. Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change® technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.
7.7
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
Creatio
Creatio Studio
Automate any internal processes – from document approval to collaboration on complex projects involving multiple teams. Creatio provides a complete set of tools to effectively manage business processes, including process modelling, execution, monitoring and analysis. Take advantage of industry best practices to ensure the maximum efficiency of business processes management at your organization.
7.7
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
Kissflow Inc.
KissFlow BPM
KiSSFLOW is one of the most simplest of BPM Tools available to you, the intuitive 5-step workflow wizard makes designing every workflow process a joy, making it the mot preferred amongst top bpm softwares. The ability to integrate KiSSFLOW with numerous solutions used at work makes KiSSFLOW the ideal cloud bpm software at organisations looking to integrate and automated their workflows.
7.6
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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