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Emotional Footprint Awards 2023

Application Performance Management - Enterprise


SoftwareReviews names ManageEngine Applications Manager, Dynatrace, eG Enterprise, and New Relic as Application Performance Management - Enterprise Emotional Footprint Award Winners.


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Application Performance Management - Enterprise

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

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See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


eG Innovations

eG Enterprise

eG Enterprise is a total performance management solution that provides automated monitoring, diagnosis, and reporting to troubleshoot application slowdowns, user experience issues, network outages, virtualization bottlenecks, server failures, storage hotspots, and more. eG Enterprise uses a combination of agent-based and agentless approach to monitor the health and performance of the entire IT infrastructure from application code to bare metal across physical, virtual and cloud, and hybrid IT environments

9.3

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
31Reviews

ManageEngine

ManageEngine Applications Manager

ManageEngine Applications Manager provides deep-dive application performance monitoring with byte-code instrumentation, infrastructure monitoring, and digital experience monitoring from a single console. This allows IT teams to gain holistic visibility into transactions, isolate real-time issues, and deliver flawless end user experiences.

9.3

CX Score

CX
Score

+98

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

0% Negative 98% Positive
Badge Winner
35Reviews

Dynatrace

Dynatrace

The Dynatrace software intelligence platform monitors web scale application environments down to each individual transaction—with no gaps or blind spots—including front end, application performance, infrastructure, containers, and cloud.

9.3

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

0% Negative 96% Positive
Badge Winner
49Reviews

New Relic, Inc.

New Relic

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

8.9

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

2% Negative 93% Positive
Badge Winner
49Reviews

Other Evaluated Vendors


Cisco Systems

AppDynamics

AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.

8.6

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

3% Negative 89% Positive
78Reviews

Micro Focus

Micro Focus APM

Micro Focus APM solutions provide a 360° view to ensure the performance of desktop, web, and mobile apps in your on-premise, cloud, or hybrid environments. Micro Focus Application Performance Management (APM) Solutions allow you to isolate problems real-time for all of your applications whether on-premise, cloud, or mobile.

8.6

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

3% Negative 90% Positive
46Reviews

Microsoft Corporation

Microsoft Azure Monitor

Collect, analyse and act on telemetry data from your Azure and on-premises environments. Azure Monitor helps you maximise performance and availability of your applications and proactively identify problems in seconds.

8.4

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 89% Positive
190Reviews

Netreo

Stackify Retrace

Stackify APM+ moves beyond traditional APM solutions and gives you immediate, real-time code-level visibility allowing developers to easily identity top performance offenders and fix issues before they impact the business performance or customer satisfaction.

8.2

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

82

Value Index

VALUE INDEX

1% Negative 84% Positive
59Reviews

Broadcom Inc.

Broadcom DX APM

Improve app performance and deliver flawless user experiences with unmatched insight and intelligence.

8.2

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

4% Negative 88% Positive
30Reviews

Splunk

Splunk APM

Splunk ITSI provides a view of the high-level health and performance of applications and services. It also lets you dive deeper in investigations to helps predict outages and find the root cause of a problem faster. With machine learning capabilities, you can detect patterns to help baseline and automatically adapt behaviors for better monitoring and incident prediction.

8.1

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

3% Negative 83% Positive
41Reviews

SolarWinds Inc

SolarWinds AppOptics

Solarwinds AppOptics provides real-time visibility into any application by collecting both high-fidelity metrics and detailed transaction traces.

7.6

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

6% Negative 80% Positive
66Reviews

For the full list of vendors in this space, click here.

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