What is New Relic?
New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
91 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love New Relic?
Pros
- Helps Innovate
- Inspires Innovation
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Application Request Tracing
Transaction Request Performance
Code Performance Monitoring
Error Reporting
Application Metric Reporting
Non-Commodity Operating Systems
Enterprise Cloud Platform Support
Cloud/On-Prem/Hybrid Deployment
Server Monitoring
Real User Monitoring
Synthetic Monitoring (RUM)
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Business Value Created
Quality of Features
Ease of Customization
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Also Featured in...
New Relic Reviews
Shashwat J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
NR stands out
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic differentiates itself from similar observability platforms by offering a unified platform that combines Application Performance Monitoring (APM), infrastructure monitoring, log management, and synthetic monitoring.
What is your favorite aspect of this product?
My favorite aspect of New Relic is its real-time analytics and ease of monitoring multiple systems simultaneously, offering deep insights with minimal setup.
What do you dislike most about this product?
The main drawback of New Relic is its steep learning curve for new users, which can make it challenging to quickly utilize all of its advanced features without significant training or experience.
What recommendations would you give to someone considering this product?
I recommend exploring New Relic’s features through trial period to fully understand its capabilities. Be prepared for the learning curve, and ensure your team is trained to leverage its full potential for monitoring and performance optimization.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Saves Time
Please tell us why you think this review should be flagged.
Christopher B.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2024
Good product but consider others like DataDog
Likeliness to Recommend
What differentiates New Relic from other similar products?
It has strong monitoring capabilities
What is your favorite aspect of this product?
The ability to integrate custom applications
What do you dislike most about this product?
It hasn't kept up vs competitors
What recommendations would you give to someone considering this product?
Consider other options
Pros
- Unique Features
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Pooja S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2026
Easy to Monitor Complex Environments
Likeliness to Recommend
What differentiates New Relic from other similar products?
New Relic integrates application data, metrics, performance data, infrastructure metrics, and logs all into one pane of glass, giving you clear visibility into everything across your environment.
What is your favorite aspect of this product?
Customer and their employees prefer and work by and large with: Pro active monitoring and alarms; Customization of Dashboards for the team.
What do you dislike most about this product?
The abundance of options on the platform can be a little daunting if a new user is not familiar. Some dash boards also take time to adjust to fit exact needs.
What recommendations would you give to someone considering this product?
Begin with the central monitoring capabilities before venturing into all of the bells and whistles. The time investment now to set up meaningful alerts will enable you to extract further and greater value.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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