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Emotional Footprint Awards 2023

Accounting - Small Business


SoftwareReviews names Wave, FreshBooks, Zoho Books, TallyPrime, and SAP Business One as Accounting - Small Business Emotional Footprint Award Winners.


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Accounting - Small Business

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Wave

Wave

Wave makes it easy to be your own boss. Focus on what you love, and lean on Wave's intuitive online software to manage your financial and organizational needs. Wave Apps makes your money-related tasks easy with: • Unlimited invoicing, 100% free! • Unlimited accounting, 100% free!

9.4

CX Score

CX
Score

+97

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

0% Negative 97% Positive
Badge Winner
45Reviews

Zoho

Zoho Books

Zoho Books is a powerful financial platform designed to help businesses streamline their finances, automate business workflows, and help them securely collaborate with accountants online. It simplifies day-to-day business transactions, provides real-time financial reporting and ensures compliance with local tax laws. With its intuitive UI and fully functional mobile apps, Zoho Books will help businesses grow faster, smarter and scale more efficiently.

9.2

CX Score

CX
Score

+93

Net Emotional Footprint

Net Emotional
Footprint

90

Value Index

VALUE INDEX

1% Negative 94% Positive
Badge Winner
40Reviews

TallyPrime

TallyPrime

TallyPrime enables you to manage multiple companies and incrementally add features such as multiple go-downs, multi-currency, order process, cost centres etc. This helps you get rid of complexities, and in turn, focus on business growth. Tally is designed to be used by people from non-IT and non-accounts background as well. Ease of discovering information, consistent options, navigating without the need to remembering the paths and much more makes you start using TallyPrime right away.

9.0

CX Score

CX
Score

+96

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

0% Negative 96% Positive
Badge Winner
30Reviews

FreshBooks

FreshBooks

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

9.0

CX Score

CX
Score

+92

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 93% Positive
Badge Winner
39Reviews

SAP

SAP Business One

SAP Business One is a world class award winning business management software product created by the German multinational software corporation SAP SE. It allows small and medium sized companies to automate their sales, purchase, financial, CRM, banking, production and service processes, including project and resource management. All the areas are tightly integrated and easy to use, complemented by deep industry solution capability from SAP partners and leveraging the revolutionary SAP HANA database as an in-memory platform for users to be competitive and innovative in the digital economy.

8.8

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

1% Negative 90% Positive
Badge Winner
11Reviews

Other Evaluated Vendors


Xero

Xero

Xero is a global online accounting system for small businesses and their advisors.

8.6

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 89% Positive
74Reviews

Adagio Accounting

Adagio Accounting

Adagio Accounting is an award-winning accounting system designed for small- and medium-sized businesses. Adagio enables high-volume transaction entry, provides robust financial reporting, and allows for management of large inventories of goods. For companies that find they are impacted by limitations in their entry-level accounting package.

8.3

CX Score

CX
Score

+79

Net Emotional Footprint

Net Emotional
Footprint

86

Value Index

VALUE INDEX

6% Negative 85% Positive
14Reviews

Intuit

Quickbooks Online

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

7.8

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

7% Negative 82% Positive
74Reviews

Sage Group

Sage 50cloud

Sage Business Cloud will change the way you do business forever. Sage 50cloud is the perfect choice if you want the power and productivity of desktop accounting software, with the freedom and security of the cloud.

7.4

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

7% Negative 77% Positive
12Reviews

Sage Group

Sage Business Cloud Accounting

Sage Accounting makes small business easy. Now send invoices, receive payments and use our mobile app. to utilize powerful essential capabilities to drive your business.

7.1

CX Score

CX
Score

+66

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

12% Negative 78% Positive
17Reviews

Sage Group

Sage 100cloud

Sage Business Cloud will change the way you do business forever. Sage 100cloud is the perfect choice if you want the power and productivity of desktop business management software, with the freedom and security of the cloud. Sage 100cloud includes all the enhancements of the latest release of Sage 100, plus it has new smart cloud connected features with a modernized look and feel, customization capabilities, integration enhancements, and more.

6.9

CX Score

CX
Score

+55

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

16% Negative 71% Positive
15Reviews

For the full list of vendors in this space, click here.

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