Quickbooks Online Logo
Quickbooks Online Logo
Intuit

Quickbooks Online

Composite Score
8.3 /10
CX Score
8.3 /10
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Quickbooks Online
8.3 /10

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

88 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

7% Negative
9% Neutral
84% Positive

Pros

  • Reliable
  • Transparent
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 81

Accounts Receivable Invoicing

86

General Ledger Chart of Accounts

84

Cost Revenue Tracking

83

Expense Management

82

Accounts Payable Purchase Orders

81

Reconciliation

81

Project Accounting

79

Cash Flow Management

78

Dashboards, Analytics and Reporting

77

Integration APIs

76

Budgeting Forecasting

74

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

84

Ease of Implementation

84

Business Value Created

81

Ease of IT Administration

80

Breadth of Features

79

Quality of Features

79

Ease of Data Integration

78

Availability and Quality of Training

77

Product Strategy and Rate of Improvement

75

Ease of Customization

72

Vendor Support

72

Quickbooks Online Reviews

Danyal N.

  • Role: Finance
  • Industry: Construction
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2024

Great product and budget friendly

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

Easy to manage and update.

What is your favorite aspect of this product?

Cash management

What do you dislike most about this product?

Lack of reports

What recommendations would you give to someone considering this product?

Get all the modules required and implement at the same time.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Nov 2024

User-friendly but may have performance issues

Likeliness to Recommend

7 /10

Pros

  • Continually Improving Product
  • Fair
  • Over Delivered
  • Includes Product Enhancements

Abigail T.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Best accounting software so far!

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

All features are tailored for accurate accounting & bookkeeping. They are comprehensive yet, functional to maintaining accounting records.

What is your favorite aspect of this product?

Reconciliation feature

What do you dislike most about this product?

On-boarding checklist being generalist

What recommendations would you give to someone considering this product?

It's not practical for a specialized business that requires specialized software but generally great software for almost all small businesses.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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