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Xero Logo Award Winner Product Badge
Xero Inc

Xero

Composite Score
8.7 /10
CX Score
8.9 /10
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Category
Xero
8.7 /10

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

2
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

3% Negative
3% Neutral
94% Positive

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Trustworthy

Feature Ratings

Average 84

Accounts Receivable Invoicing

88

Accounts Payable Purchase Orders

86

Expense Management

85

General Ledger Chart of Accounts

83

Reconciliation

83

Dashboards, Analytics and Reporting

83

Integration APIs

82

Cash Flow Management

82

Cost Revenue Tracking

82

Project Accounting

80

Budgeting Forecasting

79

Vendor Capability Ratings

Average 82

Quality of Features

86

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Implementation

85

Ease of Data Integration

84

Business Value Created

83

Breadth of Features

81

Vendor Support

81

Ease of Customization

80

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Xero Reviews

Bolingo D.

  • Role: Industry Specific Role
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Best cloud based accounting software

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

It has a variety of features like invoicing and billing, gives financial reports of all transactions done. Payroll processing helps save time whenever are paying our employees. It is cloud based and accessible on any device making it easy to use

What is your favorite aspect of this product?

Has good customer support, at least all the times i have tried to contact they always reply though with some delays sometimes depending on the time

What do you dislike most about this product?

It is a good software only challenge is i can not import data from non-xero sources

What recommendations would you give to someone considering this product?

I highly recommend this software to all organisational managers and accountants, so easy to use, cheap and easy to implement

Pros

  • Enables Productivity
  • Saves Time
  • Acts with Integrity
  • Reliable

Hammad K.

  • Role: Finance
  • Industry: Retail
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic Software (I Love it)

Likeliness to Recommend

10 /10

What differentiates Xero from other similar products?

The main thing that makes difference is The software is totally based on cloud storage and we can connect our bank account online from this software to directly fetch the data and after that we can manually parked the transaction to the right head of accounts.

What is your favorite aspect of this product?

Mine favourite is the bank account connectivity because it’s helps alot to save the time .

What do you dislike most about this product?

Nothing! Really there is nothing that should be disliked.

What recommendations would you give to someone considering this product?

Although, i do not see any advancement there but then i would suggest them to keep going you guys are on a right direction.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vikram H.

  • Role: Finance
  • Industry: Finance
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2024

easy to use and nice interface

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

i like the customizability and that i can integrate a wide range of APIs

What is your favorite aspect of this product?

I like the layout of the system. Easy to find what i need.

What do you dislike most about this product?

It is a bit pricy for what i need it for.

What recommendations would you give to someone considering this product?

None at this time.

Pros

  • Generous Negotitation
  • Reliable
  • Efficient Service
  • Effective Service

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