Emotional Footprint Awards 2022
Accounting - Midmarket
SoftwareReviews names Wave Accounting, FreshBooks, TallyPrime, and Zoho Books as Accounting - Midmarket Emotional Footprint Award Winners.
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Accounting - Midmarket
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Wave App Accounting
Wave Accounting
Wave makes it easy to be your own boss. Focus on what you love, and lean on Wave's intuitive online software to manage your financial and organizational needs. Wave Apps makes your money-related tasks easy with: • Unlimited invoicing, 100% free! • Unlimited accounting, 100% free!
9.4
CX Score
CX
Score
+97
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
FreshBooks
FreshBooks
FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.
9.2
CX Score
CX
Score
+95
Net Emotional Footprint
Net Emotional
Footprint
89
Value Index
VALUE INDEX
Zoho
Zoho Books
Zoho Books is a powerful financial platform designed to help businesses streamline their finances, automate business workflows, and help them securely collaborate with accountants online. It simplifies day-to-day business transactions, provides real-time financial reporting and ensures compliance with local tax laws. With its intuitive UI and fully functional mobile apps, Zoho Books will help businesses grow faster, smarter and scale more efficiently.
9.2
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
90
Value Index
VALUE INDEX
Tally Solutions Private Limited
TallyPrime
TallyPrime enables you to manage multiple companies and incrementally add features such as multiple go-downs, multi-currency, order process, cost centres etc. This helps you get rid of complexities, and in turn, focus on business growth. Tally is designed to be used by people from non-IT and non-accounts background as well. Ease of discovering information, consistent options, navigating without the need to remembering the paths and much more makes you start using TallyPrime right away.
9.0
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Other Evaluated Vendors
Intuit
Quickbooks Online
Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.
8.6
CX Score
CX
Score
+86
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Sage Group
Sage Business Cloud Accounting
Sage Accounting makes small business easy. Now send invoices, receive payments and use our mobile app. to utilize powerful essential capabilities to drive your business.
7.9
CX Score
CX
Score
+78
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Accounting Seed
Accounting Seed
Accounting Seed is a full accrual accounting application powered by Salesforce. Our application tracks financial data through the entire business lifecycle; from marketing, project implementation, product sales, back office accounting, to producing financial statements designed by you. It is the complete finance solution.
7.7
CX Score
CX
Score
+74
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Workday, Inc.
Workday Enterprise Management Cloud
Enterprise resource planning (ERP) systems come with limitations. Even cloud-based ERP can slow you down. Workday introduces a new class of solutions—the enterprise management cloud—that is faster, smarter, and more agile. So you can run at your best and deliver extraordinary results.
7.6
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
Sage Group
Sage 100cloud
Sage Business Cloud will change the way you do business forever. Sage 100cloud is the perfect choice if you want the power and productivity of desktop business management software, with the freedom and security of the cloud. Sage 100cloud includes all the enhancements of the latest release of Sage 100, plus it has new smart cloud connected features with a modernized look and feel, customization capabilities, integration enhancements, and more.
7.5
CX Score
CX
Score
+64
Net Emotional Footprint
Net Emotional
Footprint
84
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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