Emotional Footprint Awards 2020
Business Process Management
SoftwareReviews names Epiance, K2 BPM Software, Agiloft BPM, Nintex Promapp, Kintone, and Microsoft BizTalk Integration Platform as Business Process Management Emotional Footprint Award Winners.
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Business Process Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Epiance
Epiance
Epiance is the leading provider of enterprise software that helps companies manage their IT driven business process transformations successfully. Our products deliver a combination of process automation, knowledge transfer, performance support and process improvement capabilities that reduce costs, increase productivity and improve business performance.
9.3
CX Score
CX
Score
+98
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
K2
K2 BPM Software
K2’s low-code process automation platform enables enterprises to speed time-to-market and simplify the creation of modern process applications, automate workflows and transform their businesses.
8.9
CX Score
CX
Score
+94
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Agiloft
Agiloft BPM
Increase organizational agility, optimize efficiency, and improve performance with Agile BPM that dynamically adapts to evolving business needs. Administrators can make deep configuration changes using only a browser, so there's no need to bring in programmers every time your process changes.
8.5
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
Nintex
Nintex Promapp
Promapp is cloud based process management software for creating and storing business processes online. It's easy to use, and being a fully web based tool, process changes are performed and approved online, in the cloud. With Promapp, your business teams can turn complex process maps, Visio charts and lengthy procedure documents into clean, simple process maps that everyone can follow.
8.4
CX Score
CX
Score
+84
Net Emotional Footprint
Net Emotional
Footprint
85
Value Index
VALUE INDEX
kintone
Kintone
Kintone is a teamwork platform with a visual application builder that empowers individuals, teams, and organizations to effectively manage their data and workflow for better collaboration. Kintone enables and inspires anyone to rapidly build and deploy sophisticated custom database applications within a powerful collaboration environment that offers automated workflow and granular permission controls — all with no coding necessary. More than 15,000 companies have built, deployed and use over 750,000 applications on Kintone. Kintone is provided by Cybozu Inc., a Tokyo-based public company founded in 1997.
8.2
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Microsoft
Microsoft BizTalk Integration Platform
Customers trust Microsoft BizTalk to integrate disparate applications and heterogeneous data to deliver solutions such as payment processing, supply chain management, business-to-business EDI, real-time decision making, and reporting.
8.2
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Other Evaluated Vendors
IBM
IBM Business Process Manager
IBM® Business Process Manager is a full-featured, consumable business process management (BPM) platform designed for faster time to deployment. It includes tooling and run time for process design, execution, monitoring and optimization of business processes.
8.1
CX Score
CX
Score
+81
Net Emotional Footprint
Net Emotional
Footprint
82
Value Index
VALUE INDEX
Nintex
Nintex Workflow Automation
Manage, automate, and optimize your processes with the Nintex Platform to quickly and intelligently transform your business.
7.9
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Oracle
Oracle Business Process Management Suite 12c
Oracle Business Process Management Suite 12c is the most complete and business user-friendly BPM solution available. It delivers real-time results via Business Activity Monitoring, supports design and implementation of all process types and case management flows, and delivers a rapid ROI while enhancing your operational effectiveness.
7.7
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
79
Value Index
VALUE INDEX
Open Text Corporation
OpenText AppWorks Platform (formerly OpenText Process Suite)
OpenText Business Process Management (BPM) Suite enables businesses to rapidly understand and automate even the most complex processes with software tools that allow strategic CIOs to work with lines of business to identify new opportunities to drive their agenda of growth and innovation.
7.7
CX Score
CX
Score
+79
Net Emotional Footprint
Net Emotional
Footprint
76
Value Index
VALUE INDEX
Creatio
Creatio Studio
Automate any internal processes – from document approval to collaboration on complex projects involving multiple teams. Creatio provides a complete set of tools to effectively manage business processes, including process modelling, execution, monitoring and analysis. Take advantage of industry best practices to ensure the maximum efficiency of business processes management at your organization.
7.7
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
Ninox
Ninox
The Ninox Private Cloud environment serves all companies with special requirements regarding their IT-Infrastructure.
7.7
CX Score
CX
Score
+80
Net Emotional Footprint
Net Emotional
Footprint
72
Value Index
VALUE INDEX
SAP
SAP Business Workflow
Reduce the cost of process development and deployment – and connect heterogeneous systems within and beyond your enterprise. Our business process management (BPM) and integration solutions can help your business and IT professionals efficiently model, implement, integrate, and monitor your processes.
7.5
CX Score
CX
Score
+70
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
Bizagi
Bizagi BPM Suite
From design and modeling to automation and deployment, Bizagi BPM Software supports the complete BPM lifecycle to make continuous improvement a reality.
7.5
CX Score
CX
Score
+77
Net Emotional Footprint
Net Emotional
Footprint
73
Value Index
VALUE INDEX
Kissflow Inc.
KissFlow BPM
KiSSFLOW is one of the most simplest of BPM Tools available to you, the intuitive 5-step workflow wizard makes designing every workflow process a joy, making it the mot preferred amongst top bpm softwares. The ability to integrate KiSSFLOW with numerous solutions used at work makes KiSSFLOW the ideal cloud bpm software at organisations looking to integrate and automated their workflows.
7.5
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
74
Value Index
VALUE INDEX
Filemaker
FileMaker Platform
The FileMaker Platform is simply powerful software for creating custom apps that work seamlessly across iPad, iPhone, Windows, Mac and the web.
7.4
CX Score
CX
Score
+70
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
Pegasystems
Pega BPM
Pega 7 BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
7.3
CX Score
CX
Score
+75
Net Emotional Footprint
Net Emotional
Footprint
70
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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