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Data Quadrant Awards 2024

Conversation Intelligence


SoftwareReviews names Gong, Salesforce Sales Cloud Enterprise, Salesloft, Chorus by ZoomInfo, and CallTrackingMetrics as Conversation Intelligence Data Quadrant Award Winners.


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Conversation Intelligence

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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30+ pages

Conversation Intelligence Data Quadrant

Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


Gong.io Inc.

Gong

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

9.1

Composite
Score

Composite
Score

+92

Emotional
Footprint

Emotional
Footprint

92%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
165Reviews

Salesforce.com Inc

Salesforce Sales Cloud Enterprise

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

8.6

Composite
Score

Composite
Score

+96

Emotional
Footprint

Emotional
Footprint

96%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
20Reviews

Salesloft, Inc

Salesloft

Salesloft is an AI-powered revenue orchestration platform that brings certainty to every revenue action and customer interaction. Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals.

8.5

Composite
Score

Composite
Score

+85

Emotional
Footprint

Emotional
Footprint

91%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
66Reviews

ZoomInfo Technologies Inc

Chorus by ZoomInfo

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

8.4

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
336Reviews

CallTrackingMetrics LLC

CallTrackingMetrics

CallTrackingMetrics is a digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

8.2

Composite
Score

Composite
Score

+88

Emotional
Footprint

Emotional
Footprint

93%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
44Reviews

Vendor Capability Awards


Availability and Quality of Training

Salesforce Sales Cloud Enterprise

Badge Winner

Breadth of Features

Gong

Badge Winner

Business Value Created

Gong

Badge Winner

Ease of Customization

Salesforce Sales Cloud Enterprise

Badge Winner

Ease of Data Integration

Clari Copilot

Badge Winner

Ease of IT Administration

CallTrackingMetrics

Badge Winner

Ease of Implementation

Salesforce Sales Cloud Enterprise

Badge Winner

Product Strategy and Rate of Improvement

Jiminny

Badge Winner

Quality of Features

Gong

Badge Winner

Usability and Intuitiveness

Salesforce Sales Cloud Enterprise

Badge Winner

Vendor Support

Jiminny

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

Salesforce Sales Cloud Enterprise


Breadth of Features

Gong


Business Value Created

Gong


Ease of Customization

Salesforce Sales Cloud Enterprise


Ease of Data Integration

Clari Copilot


Ease of IT Administration

CallTrackingMetrics


Ease of Implementation

Salesforce Sales Cloud Enterprise


Product Strategy and Rate of Improvement

Jiminny


Quality of Features

Gong


Usability and Intuitiveness

Salesforce Sales Cloud Enterprise


Vendor Support

Jiminny


Other Evaluated Vendors


Balto

Balto

Post-call analytics tools can help you identify how to win more calls but all the data in the world won't help you put those insights into action when it counts: during conversations. Only Balto pairs comprehensive speech analytics with real-time guidance to give your agents the knowledge and confidence to navigate every call. Balto's best-in-class AI understands the full context of both sides of the conversation and gives smart guidance at the right time for better outcomes. Balto’s built for agent empowerment, not enforcement.

8.0

Composite
Score

Composite
Score

+93

Emotional
Footprint

Emotional
Footprint

91%

Likeliness to
Recommend

Likeliness
to Recommend

19Reviews

CallRail

CallRail

CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.

7.9

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

28Reviews

Jiminny

Jiminny

Jiminny is a revenue intelligence platform that provides insights into performance with actionable data to help reps grow. Jiminny captures & analyzes your customer interactions to provide you with critical go-to-market insights. Use conversation intelligence to build smarter sales teams so you can win more deals.

7.7

Composite
Score

Composite
Score

+96

Emotional
Footprint

Emotional
Footprint

89%

Likeliness to
Recommend

Likeliness
to Recommend

17Reviews

Revenue.io

Revenue.io

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation.

7.7

Composite
Score

Composite
Score

+85

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

33Reviews

Clari

Clari Copilot

Clari Copilot is a conversational intelligence solution that is purpose-built for revenue teams. Clari Copilot’s (formerly Wingman) conversation intelligence platform gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.

7.6

Composite
Score

Composite
Score

+92

Emotional
Footprint

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

29Reviews

Invoca Inc

Invoca

Invoca is a revenue execution platform that connects marketing and sales teams to help them track and optimize the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. From marketing to sales and eCommerce to CX, Invoca’s active conversation intelligence platform enables revenue teams to create better buying experiences, drive more leads, and increase revenue.

7.3

Composite
Score

Composite
Score

+86

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

34Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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