What is CallRail?
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, and beyond—helping our customers get to better outcomes.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
96 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love CallRail?
Pros
- Performance Enhancing
- Effective Service
- Saves Time
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Analytics
Dashboards and Reporting
Call Recording
Audio Transcription
Mobile Support
Manager Annotation and Feedback
Pipeline Visibility
Application Integration
Role-Based Access
Conversation Coaching
Artificial Intelligence Engine
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
CallRail Reviews
Milan P.
- Role: C-Level
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2024
It is good but having social media interface would
Likeliness to Recommend
What differentiates CallRail from other similar products?
Easy to implement and use across the board
What is your favorite aspect of this product?
Process and ways of working integration
What do you dislike most about this product?
Interface lacking social media inputs/data integration
What recommendations would you give to someone considering this product?
Having external data integration could make this more interesting
Pros
- Reliable
- Caring
- Respectful
- Fair
Cons
- Slower Product Innovation
- Inhibits Innovation
Please tell us why you think this review should be flagged.
Laurent M.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Feb 2023
Easy to implement and use. Amazing customer servic
Likeliness to Recommend
What differentiates CallRail from other similar products?
Amazing customer service. Great UI. Easy integration to Analytics.
What is your favorite aspect of this product?
Analytics, reporting, call recording, integration with Google Ads.
What do you dislike most about this product?
Nothing really.
What recommendations would you give to someone considering this product?
A must for digital marketing. Don't hesitate. Great value
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Ryan A.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2023
Critical to Understanding & Tracking ROI
Likeliness to Recommend
What differentiates CallRail from other similar products?
CallRail provides top-notch service and excellent customer support.
What is your favorite aspect of this product?
The ability to track calls is huge for understanding and helping our customers understand the ROI our services provide.
What do you dislike most about this product?
What's to dislike?
What recommendations would you give to someone considering this product?
Just get started.
Pros
- Respectful
- Continually Improving Product
- Caring
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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