Data Quadrant Awards 2023

AIOps

SoftwareReviews names Dynatrace, Elastic Cloud, Datadog, AppDynamics, and New Relic as AIOps Data Quadrant Award Winners.

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AIOps

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

user satisfaction rankings
|
vendor capability comparisons
|
business value scores
|
individual feature evaluations
|
emotional connection to products

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30+ pages

Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists

24Reviews

Dynatrace

The Dynatrace software intelligence platform monitors web scale application environments down to each individual transaction—with no gaps or blind spots—including front end, application performance, infrastructure, containers, and cloud.

9.0

Composite
Score

+97

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

10Reviews

Elastic

Elastic Cloud

Elastic Cloud is the best way to consume all of Elastic's products across any cloud. Easily deploy in your favorite public cloud, or in multiple clouds, and extend the value of Elastic with cloud-native features. Accelerate results that matter, securely and at scale.

8.6

Composite
Score

+90

Emotional
Footprint

91%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

19Reviews

Datadog

Datadog is a monitoring service for hybrid cloud applications, assisting organizations in improving agility, increasing efficiency, and providing end-to-end visibility across the application and organization.

8.5

Composite
Score

+91

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

27Reviews

Cisco Systems

AppDynamics

AppDynamics APM automatically discovers, maps, and visualizes your critical customer journeys through each application service and infrastructure dependency. Teams have a single source of truth to focus on end-to-end performance in the context of the customer experience, instead of monitoring individual services.

8.5

Composite
Score

+91

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

16Reviews

New Relic, Inc.

New Relic

New Relic’s SaaS-based Application Performance Monitoring helps you build, deploy, and maintain great web software.

8.5

Composite
Score

+94

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

Vendor Capability Awards

Availability and Quality of Training

Dynatrace

Breadth of Features

Dynatrace

Business Value Created

Dynatrace

Ease of Customization

ServiceNow IT Service Management

Ease of Data Integration

AppDynamics

Ease of IT Administration

New Relic

Ease of Implementation

Dynatrace

Product Strategy and Rate of Improvement

Dynatrace

Quality of Features

Dynatrace

Usability and Intuitiveness

Datadog

Vendor Support

ServiceNow IT Service Management

Vendor Capability Awards

Availability and Quality of Training

Dynatrace

Breadth of Features

Dynatrace

Business Value Created

Dynatrace

Ease of Customization

ServiceNow IT Service Management

Ease of Data Integration

AppDynamics

Ease of IT Administration

New Relic

Ease of Implementation

Dynatrace

Product Strategy and Rate of Improvement

Dynatrace

Quality of Features

Dynatrace

Usability and Intuitiveness

Datadog

Vendor Support

ServiceNow IT Service Management

Other Evaluated Vendors

15Reviews

BMC Software, Inc.

BMC TrueSight Operations Management

TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.

8.4

Composite
Score

+93

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

21Reviews

Vunet Systems

VuNet vuSmartMaps

The end-end integrated AI based platform with ITSM tools that connects user experience, customer journeys, business transactions, infrastructure and IT operations. This allows comprehensive bird’s eye view of the IT operations to derive real time business and operational insights on the platform.

8.3

Composite
Score

+86

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

13Reviews

ServiceNow

ServiceNow IT Service Management

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

8.2

Composite
Score

+84

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

17Reviews

Splunk

Splunk AIops Platform

Data chaos is everywhere, bringing with it more data than organizations know what to do with — at great volumes, different kinds and at ever-increasing speeds. At Splunk, we want you to embrace your data. Splunk, the Data-to-Everything Platform, empowers customers to use this explosion as an opportunity to drive effectiveness, productivity, insights and automation… to turn data into action, anywhere in the organization.

8.1

Composite
Score

+81

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

12Reviews

Moogsoft

Moogsoft AIOps is a purpose-built software platform optimized to deliver continuous service assurance through its role as a real-time operational System of Engagement for your entire organization. It adds the critical layer of intelligence and integration between performance monitoring and IT Service Management (ITSM) systems to reduce Operational actions by up to 99% of events.

7.3

Composite
Score

+64

Emotional
Footprint

82%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

16Reviews

Hewlett-Packard Enterprise

OpsRamp

Organizations can access real-time insights to manage their entire hybrid IT environments while reducing the mean time to resolution with predictive insights and proactive automation.

5.6

Composite
Score

+32

Emotional
Footprint

69%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

For the full list of vendors in this space, click here.

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.